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Customer Success Manager (Edtech, Higher Education) - Remote Within Canada
Company | Acuity Insights |
Address | Ottawa, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-22 |
Posted at | 8 months ago |
Imagine a world where colleges and universities look to truly understand applicants beyond their grades, creating fairer opportunities for education.
- Enjoy learning and adopting new technologies to help you in your work, and can navigate or quickly ramp up with tools like ChurnZero and Salesforce.
- Have developed successful approaches for cultivating and maintaining strong customer relationships
- Bring experience in training or educating customers on understanding new products or ideas
- Are a customer success professional who has had a chance to build core functional skills through 1 or 2 professional experiences in a Customer Success, Account Manager or related role managing a book of business with retention and growth targets
- Welcome the chance to attend a conference and make onsite visits in the U.S. and Canada to nurture and grow relationships with your customers in person.
- Bring experience helping customers see value in products/services
- Have a keen eye for cross-sell and up-sell opportunities and familiarity with achieving growth targets
- Caring toward people. You show up, take time to listen and understand, encourage and support, and don’t shy away from providing feedback and mentoring and teaching others to help them grow.
- Adaptable with a preference for fluid work environments where you can explore ways to contribute and create value, initiate and take ownership of your projects, and positively influence change.
- At your best when you can manage your work, time, and priorities independently and ask for help when you get stuck or seek feedback
- Motivated by meaningful work and the chance to contribute to creating a society that prioritizes lifting up individuals with empathy, compassion and a thoughtful understanding of the world & people in it
- Driven to problem-solve independently and with collaborators, seek to improve your skills, methods, and practices continuously.
- Self-aware, with an understanding of your strengths and where you have growth opportunities
- Curious by nature and open to possibilities. You like exploring, asking questions, listening, experimenting, and learning
- Take-Home Project. Prepare a scenario-based presentation that showcases your ability relevant to the role
- Intro Conversation. If selected, you’ll have a 45-60 minute phone call to discuss your background and interests and learn more about the company, team, role, and compensation with a Recruiter (Tine).
- Meet & Present to the Team. Connect with future peers and collaborators in a 2.5-3 hour video call to present your project and learn more about the team, role and life at Acuity Insights.
- Offer of Employment & Reference Check. If we’ve established there’s a match, we'll invite you to an offer conversation. The offer is contingent upon the completion of a reference check
- Meet The Manager. Have a 45-minute video call with your potential future manager (Eric) to discuss your relevant experiences & skills and learn about the vision for the team and the role.
- Review & Selection: A human, not an AI, reviews and assesses your application against our hiring criteria outlined in this job ad.
- Wait For a Decision. Eric consolidates and evaluates feedback from the interview team to make a hiring decision within 2-4 days
- GRSP Matching Program. Save for your future with our Group Registered Savings Plan in partnership with Wealthsimple. We match contributions up to 2% of your salary.
- Parental Leave. Bond with your new addition, whether you are a birthing parent, non-birthing parent, or expanding your family through surrogacy or adoption
- Remote Work & Flexible Hours. Enjoy the freedom to work from anywhere within Canada and the autonomy to set your own schedule
- Holistic Wellness Support. Receive personalized support for your physical, mental, social and financial well-being needs through our membership with Cyno.
- Company Ownership. Get a piece of future profits with employee stock options granted on your start date
- Comprehensive Health Coverage. Enroll yourself and your dependents in our health, dental, and life benefits plan through Equitable Life of Canada, starting from day one
- Investment In Your Growth. Access an annual budget of $3,000 for your professional and personal development
- Fair Compensation. We offer salaries based on internal pay equity, ensuring fairness and contributing to a responsible and sustainable business
- Other Paid Time Off. Take comfort in knowing you won’t feel a financial impact when you need time off due to a medical or family emergency, lose a loved one, or just need a day to nurture your mental health and well-being.
- Collective Time Off. Join the team in disconnecting from work for two weeks at the end of the year and enjoy extra Fridays off throughout the year
- Self-Directed Vacation. Take charge of your vacation schedule and duration with unrestricted paid vacation days, supported and encouraged by your manager.
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