Regional Service Manager (Remote - Vancouver, Bc - Canada)

Best Western Hotels & Resorts is a leading, global hospitality network comprised of three hotel companies, including WorldHotels® Collection, Best Western® Hotels & Resorts and SureStay Hotel Group®.
Job Purpose
Improves member value by providing operational, consulting, coaching, marketing and related property support. Provides training to owners, management, and staff. Develops relationships and builds trust by being primary member contact between Best Western International and assigned regional territory properties.
Essential Job Results

• Consistently applies Best Western quality assurance standards by conducting property visits and assessments targeted at improving individual properties and brand image.
• Communicates brand initiatives by promoting Best Western resources.
• Provides corrective action plans as required.
• Uses all relevant tools to statistically analyze and improve operational success through profitability and guest satisfaction.
• Contributes to the team effort with timely communication between members and Best Western departments.
• Ensures a seamless and expedient transition by conducting effective visits to applicant properties.
• Builds member value by conducting field-training workshops for owners, management and staff on varied topics with a significant focus on superior customer care.
• Achieves production and budget standards by effectively planning and scheduling property visits and travel.
• Provides hotel operations consulting services (e.g., revenue management, sales and marketing and property management) to improve property performance.
• Improves member value by providing operational, training, marketing and related property support.

Experience/Education/Skills

• Multi-property management experience preferred.
• Certified Hospitality Trainer (CHT) strongly preferred.
• Intermediate proficiency in Microsoft Office Suite.
• Strong presentation/training skills.
• Certified Hotel Administrator (CHA) strongly preferred.
• Minimum of 5 years hotel General Manager/experience or equivalent.
• Ability to attain Best Western Quality Assurance Assessor certification.
• Strong organizational and time management skills.
• Bachelor’s Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience.
• Self-directed.
• Ability to change and/or adapt to new initiatives

Other Requirements

• May travel up to 80% of work time.
• Valid driver’s license, serviceable automobile and proof of insurance based on Company guidelines.

Benefits Summary for Full Time Employees (work 30 + hours per week)
Available Day One:

• Employee discounts/Hotel discounts
• Medical/Dental/Vision
• Financial and health wellness programs
• 401K – company match and direct contribution
• Vacation/Sick/Floating Holidays - accruals start

Equal Employment Opportunity
Best Western maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. Best Western’s equal employment opportunity policy applies to all aspects of employment with Best Western, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.