Regional Technical Service Manager Jobs

Apply knowledge, experience, training, documentation, communication to make the correct technical diagnosis and provide the right answer to the customer.

Manage customer expectations for open service-related topics ensuring the completion of technical interventions in optimal efficiency and reliability conditions.

Provide reports of his activities to department supervisor/manager to include reporting activities in TSheets.

Work collaboratively with direct manager to provide appropriate technical solutions and identify actions

High School diploma or GED or equivalent experience.

Managing and monitoring all service activities for the K-Customers in assigned territory.

Provide developmental support to Rinnai’s Regional Service managers and off-site Technical Specialists located throughout North America.

·Minimum 10 years troubleshooting experience with residential and commercial gas water heaters and boiler systems.

·Previous experience in training/teaching required.

·Minimum of 2 years’ experience in managing a territory preferred

Must possess excellent communication skills, both written and verbal, with the ability to present in front of groups.

High degree of technical and analytical skills.

This position will manage a territory that includes Eastern Canada; Toronto and surrounding areas.

Provide developmental support to Rinnai’s Regional Service managers and off-site Technical Specialists located throughout North America.

Minimum 10 years troubleshooting experience with residential and commercial gas water heaters and boiler systems.

Previous experience in training/teaching required.

Minimum of 2 years’ experience in managing a territory preferred

Must possess excellent communication skills, both written and verbal, with the ability to present in front of groups.

Recommend and manage changes as required to meet stated requirement

Ensure that the project is established and operated in accordance with the established HWW Project Management Framework

Maintain appropriate document management controls

Work with Hogarth Worldwide internal teams and Clients to understand production system requirements and ensure thatHogarth systems deliver efficient solutions

5+ years of strong experience working in technical project delivery

Experience of working in transformation and change programs

Project management certifications (PMP or Six Sigma or equivalent)

Direct responsibility for leading the contact center flight service teams and flight related capabilities across CEG

Experience managing a multi-channel environment (telephone, email, chat, social media) highly preferred

Excellent verbal and written communication skills in English

Excellent listening skills, critical thinker with attention to detail

Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments

2+ years of formal higher education or equivalent work experience; Associates, Bachelor's or Technical degree is a plus.

Project Management – implement and manage projects and present reports defining project progress, and problems and solutions.

Territory development in conjunction with the Territory Sales Managers.

High focus on the customer relationships and presentation of service activities/service offerings

3+ years of advanced troubleshooting experience in a field environment

2+ years of experience in a customer facing role.

2+ years of formal higher education or equivalent work experience; Associates, Bachelor's or Technical degree is a plus.

Project Management – implement and manage projects and present reports defining project progress, and problems and solutions.

Territory development in conjunction with the Territory Sales Managers.

High focus on the customer relationships and presentation of service activities/service offerings

3+ years of advanced troubleshooting experience in a field environment

2+ years of experience in a customer facing role.

Bachelor’s Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience.

Strong organizational and time management skills.

Provides hotel operations consulting services (e.g., revenue management, sales and marketing and property management) to improve property performance.

Minimum of 5 years hotel General Manager/experience or equivalent.

Ability to attain Best Western Quality Assurance Assessor certification.

Improves member value by providing operational, training, marketing and related property support.

3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll,

Bachelor's degree in IT, System Management, Business

Proactively monitor and advise client and Managers on critical issues affecting service delivery.

Manage and monitor action plans in accordance with agreements.

Identify and recommend improvements that benefit the operational model for client and ADP.

Prepare and present operational performance metrics and assist in the planning and coordination of service delivery events affecting both parties.

Manages Customer Service teams across locations to ensure alignment with organizational initiatives.

Responsible for supporting and executing customer service and experience strategies.

Bachelor's degree or 5-7 years Customer Service leadership experience within a manufacturing environment.

Broad and deep experience in all aspects of leadership and operations.

Extensive experience with manufacturing ERP systems, preferably Label Traxx and Radius.

Strong communication (written and verbal) and influencing skills.

Be responsible for budget and carefully monitors expenses through efficient use of dispatching and management of overtime and on call scheduling;

Identify, implement and monitor developmental plans for team of 12-14 remote employees per team;

Monitor Team ISO Train requirements;

Manage assigned spare parts at the appropriate inventory level;

Demonstrates strong communication skills with both internal and external customers;

Manage Regional Field Service budget to ensure expense and revenue goals are met;

· Promoting features and benefits as part of ongoing portfolio reviews.

· Manage policy renewal process and client inquiries to make changes to their policies.

· 1-3 years customer service experience

· Proficient computer skills in MS Office applications.

· Call center, insurance and upselling experience is preferred.

Employee discounts (15% on auto and property insurance, plus many other products and services)

Best-in-class health, medical and life insurance benefits;

Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.

Various other duties and responsibilities.

Experience managing teams of technical resources

Experience in customer facing support role/environment

Excellent communication skills (verbal and written)

3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll,

Bachelor's degree in IT, System Management, Business

Proactively monitor and advise client and Managers on critical issues affecting service delivery.

Manage and monitor action plans in accordance with agreements.

Identify and recommend improvements that benefit the operational model for client and ADP.

Prepare and present operational performance metrics and assist in the planning and coordination of service delivery events affecting both parties.

3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll,

Bachelor's degree in IT, System Management, Business

Proactively monitor and advise client and Managers on critical issues affecting service delivery.

Manage and monitor action plans in accordance with agreements.

Identify and recommend improvements that benefit the operational model for client and ADP.

Prepare and present operational performance metrics and assist in the planning and coordination of service delivery events affecting both parties.

Experience in the management of personnel in a unionized environment

Effective time management and organization skills with the ability to prioritize workloads and meet deadlines

Management experience in the Aviation Security Industry in a unionized environment

A Bachelor's Degree in Business Administration, Management, Finance, Criminal Justice, or related field of study is desireable

Compile reports for the screening area under their management

Ability to implement performance management / discipline with direct reports

Post-secondary education or equivalent work experience.

Demonstrated leadership capabilities; coaching, developing and fostering a high-performance team.

Experience leading and championing change initiatives.

Provide leadership and direction of client-facing service teams

Focus on coaching and development of their teams, and foster a high-performance culture.

Highly adaptable, driven to develop talent and help people be their best.