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Regional Manager, Client Service
Company | Canada Life |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Insurance,Financial Services |
Expires | 2023-05-27 |
Posted at | 1 year ago |
- Excel as a collaborate leader within their region, and interact closely with other leaders, sales and administrative roles, internal and external partners, Advisors and plan sponsors.
- Ensure day-to-day service, education and administration needs of all stakeholders are met, and empowers their team to delight clients through service excellence.
- Monitor and balance workloads and resources of service teams, as well as assist with developing and executing innovative regional strategies and national processes.
- Focus on coaching and development of their teams, and foster a high-performance culture.
- Provide leadership and direction of client-facing service teams
- 5-10 years in the Canadian insurance and/or financial industry
- Highly adaptable, driven to develop talent and help people be their best.
- Bilingualism an asset.
- Proven ability to create a high-energy, collaborative culture where teams thrive.
- Demonstrated leadership capabilities; coaching, developing and fostering a high-performance team.
- Experience leading and championing change initiatives.
- Ability to build and maintain partnerships both within the organization and region.
- Track record of consistently achieving strategic business objectives.
- Ability to directly maintain a small caseload of large or complex clients, as necessary.
- Driven to help design and execute new ideas that will generate an accumulative, competitive advantage.
- Industry designations RPA and GBA are considered an asset.
- High emotional intelligence and ability to help influence thinking and behaviours.
- Proven ability to leverage and integrate technology to help improve performance.
- Passion for service excellence, creating connections with clients, and making a difference.
- Post-secondary education or equivalent work experience.
- Strong understanding of Group Retirement Services and key stakeholders.
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