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Company | Bayshore HealthCare |
Address | Orillia, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-07-12 |
Posted at | 11 months ago |
About Bayshore
- Complete other tasks as requested. Hours Of Work This is a CASUAL position that would include various hours throughout the week, but ideally, we are looking for someone that is willing to work evenings and every weekend preferably.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Handle and document prospective client inquiries regarding requests for care and service
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
- Participate in client satisfaction initiatives.
- Complete data entry and maintain accurate current scheduling documentation.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Reports and Collaborates with other Case Managers, funder or government program as required.
- Secondary School Diploma along with completion of a related coursed such as Medical Terminology is preferred.
- A minimum of two years related customer service experience, preferably in healthcare.
- Demonstrated competency in keyboarding and Windows scheduling software. Ability to operate all standard office equipment; proficiency in written and spoken English
- Other Skills And Abilities Exceptional communication and interpersonal skills are required. Ability to work effectively independently and as part of a team.
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