Client And Clinical Coordinator

PathWell is looking for a part-time Clinic and Client Coordinator to join our rapidly expanding team. We are a multi-disciplinary mental wellness health clinic in Downtown Toronto, in the core of the financial district. Our team is deeply passionate and driven to help improve the lives of others and equally contribute to fostering a culture of support, growth and enjoyment.

We are looking for a motivated, energetic, and self-directed individual who is caring and passionate about mental wellness. This individual must be committed to providing an exceptional customer service experience for clients.

It is our hope that this person will want to grow into a full-time position, as we continue to expand our team and range of services offered.

RESPONSIBILITIES

• Processing, tracking and managing all incoming referrals on a daily basis
• Responding to client requests quickly and efficiently
• Organizing and maintaining clinic operations and procedures
• Updating and maintaining our CRM
• Managing office supplies inventory to ensure efficient clinic operations
• Providing support and leadership within our busy clinic
• Managing incoming phone calls, emails and booking requests from clients in a timely fashion
• Providing administrative assistant support to clinic’s founder
• Sending intake and consent forms, forms to referring physicians and insurance companies
• Providing high-level of support to clinicians to aid with clinical service delivery
• Managing clinicians’ schedules using our booking platform
• Have an excellent understanding of clinic’s inclusion/exclusion criteria and clinicians’ areas of expertise to ensure appropriate clinician-client matching
• Maintaining a clean and tidy office environment
• Other tasks that may arise, as needed
• Daily communication with lead clinic and client coordinator

QUALIFICATIONS

• Demonstrates proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams), Zoom Meetings, Dropbox, and Adobe Acrobat Pro.
• Post-secondary diploma/certificate
• Excellent command of written English grammar and spelling
• High attention to detail, conscientious, critical thinker
• Solution-focused individual with ability to foresee potential issues and quickly resolve them
• Experience working in a healthcare clinic setting is preferred
• Ability to work in a fast-paced environment, have exceptional time management skills and to perform well under pressure
• Demonstrates strong communication and interpersonal skills with clients
• Able to balance empathy and assertiveness in professional settings
• Self-starter, motivated and able to learn quickly

Work Hours:8:30 a.m. – 5:00 p.m., 2 days per week

Work Location:Hybrid to start, in-person before year’s end as we expand to our new clinic location