Client Service Coordinator Jobs

Looking for skilled career individuals to join an innovative organization.

Are you a great communicator and have a desire to support others? Do you have an analytical way of thinking and an attention to detail?

We are looking for an energetic, creative and enthusiastic individual to join our Client Service team.

We are looking for a Client Service Coordinator.

What You Will Do

• Accurately administer contractual and non-contractual changes
• Provide technical /contractual information, and direction by interpreting contractual policy provisions, tax regulations, existing guidelines and system processes
• When processing changes and quotes, ensure proper authorizations are received, accurate calculations are done, and system records are updated.
• Provide input to Leader to improve workflow, processes, and procedures
• Consistently meet or exceed established standards for production and quality
• Contribute to special assignments or projects in support of department goals
• Accurately index and triage incoming and completed work into our OnBase workflow system
• Handle requests received by email and over the phone.
• Maintain a working knowledge and understanding of current, and historical Living Benefits products
• Provide first rate customer service to policy owners, advisors/brokers, Living Benefits managers, accountants, lawyers, financial institutions and Head Office departments
• Consult with senior peers where necessary to develop satisfactory solutions

What You Will Bring

• Ability to exercise flexibility, initiative, good judgment and discretion
• Strong interpersonal skills and the ability to work in a team environment
• Excellent math and problem-solving skills
• Excellent verbal and written communication skills in English
• Self-motivated and ability to work in a fast paced environment
• Proven ability to learn and grasp new concepts, with high attention to detail
• Willingness to actively pursue learning and self-development industry-related courses
• Bilingual in French is an asset
• Highly organized with excellent time management skills
• Post-secondary diploma in a related field is an asset

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Regina, London, Winnipeg.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee  has the opportunity to  reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected] .

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .