Client Program Director Jobs

The Client Program Director drives operational excellence in service delivery, manage profitable programs, and foster the growth for assigned national and/or key accounts. The Client Program Director will provide demand forecasting and strategic program management to deliver expertise and knowledge of client operations and areas of efficiencies.

Accountabilities

Results & Strategy

Create client strategy and assist Site Managers & support teams with site strategy regarding client satisfaction, growth, profitability, and continuous improvement.

The Client Program Director is the single point of contact that will resolve client issues and support strategic planning at the program level, as well as develop a strong partnership with the client to represent Manpower as a workforce optimization expert. The Client Program Director is responsible for managing a team of Site Managers / Support teams while maintaining an influential span of control over all resources that service the Key Account.

Seek sales leads / potential growth opportunities and forward to appropriate Sales team(s).

Assess client's workforce pain points and areas of opportunity, and communicate how ManpowerGroup can assist them, setting the stage for growth within the client. Work directly with Client to forecast upcoming labor needs and gather immediate labor needs.

People Leadership

Responsibilities include managing site resources including hiring, coaching, developing, and performance managing Site teams as necessary.

Client & Candidate

The Client Program Director is responsible for managing a team of Site Managers / Support teams while maintaining an influential span of control over all resources that service the program. The Client Program Director acts as the single point of contact and accountability for all program related issues.

Manage and/or create client compliance requirements and dashboards to ensure we are meeting client service level agreements and requirements. Manage and drive service level agreement requirements (SLA's / KPI's) and other determined Manpower or Client criteria.

Manage the client's delivery mix to ensure the most effective and efficient methods are deployed. Reevaluate on an ongoing basis as market conditions and client utilization changes.

Responsible for establishing and developing associate development, engagement and retention programs with respective Site Leads and ensuring successful execution / implementation.

Thought Leadership

Develop and maintain brand awareness and trusted advisor status by sharing recruitment expertise and dialogue on workforce insights through various platforms. Understand and educate client contacts on the dynamics of the local market, labor and workforce management.

Qualifications

Other accountabilities as assigned

Experience

Required

• Technical: Digital Literacy: desktop (e.g., MS Word and Outlook) and social (e.g., Twitter, LinkedIn) applications
• Experience: Prior experience managing dedicated onsite programs
• Education: High school diploma or equivalent
• Industry: 7+ years in staffing, customer service, and/or sales

Nice to Have

• Education: Associate or bachelor's degree

Manpower - Put what moves you to work.

Manpower is part of ManpowerGroup's strong and connected family of brands - Manpower®, Experis®, Right Management® and ManpowerGroup® Solutions. As a world leader in workforce solutions for nearly 70 years, we connect more than 600,000 people to meaningful work every day - that's more than 3 million people every year. With more than 650 offices across the country, our branch teams are the critical front lines of our business - working to deliver exceptional workforce solutions to our clients and helpful career guidance, job seeking assistance and quality job opportunities to candidates. For more information about Manpower, visit www.manpower.com.

ManpowerGroup is proud to be an equal opportunity workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive equal consideration for employment without regard to race, religion, Indigenous status, age, gender, gender identity or expression, sexual orientation, the presence of any physical, sensory, or mental disabilities, protected veteran status or other legally protected status.

ManpowerGroup provides a working environment and culture that is free from barriers and seeks to correct conditions of disadvantage in employment for all, including the request for reasonable accommodation. Should you require reasonable accommodation during the interview process please contact [email protected] for assistance .