Client Service Manager I

Join our team

Do you thrive in a fast-paced, team-centric environment?

Are you a detailed-oriented individual with good time-management and organizational skills who loves working on solving problems using creative solutions?

If you want to be in a space where your knowledge and experience are used to make collaborative decisions to improve the business outcomes for our commercial clients, then read on as this is the job for you!

Here’s the impact you’ll make and what we’ll accomplish together!

In this role, as a key member of our TELUS Customer Success Team, you will be working closely with our Customer Success Executive as well as Client Service Managers to deliver important initiatives in the Ontario Commercial space. You will be collaborating with a number of different teams across TELUS, providing coordination, communication and basic configuration functions in delivery of client implementations.

This is an exciting opportunity to leverage your experience and skillset within an innovative and collaborative environment. Your work will be crucial to the success of the Ontario Commercial team within TELUS!

Here's how

As part of the team, you’ll be responsible to:

• Work closely with portfolio leader and support other team members, providing coordination, communication and control functions in delivery of varying strategies to achieve success
• Work with groups and teams as needed to effectively address client issues and respond to client needs in a timely manner
• Help produce reporting to manage client orders and changes that are in progress, planned and completed
• Assist with the development and documentation of processes
• Support the TELUS team members across the value chain to manage the implementation of ongoing MACs and projects
• Achieve and track weekly, monthly and quarterly team goals by preparing relevant governance material
• Be accountable for the coordination and successful delivery of components of the client implementation process and other duties as assigned
• Support the account team in all operational support activities and governance activities

Qualifications

You're the missing piece of the puzzle

Functional Skills and Knowledge:

Strong working knowledge of Google Suite, MS Word, MS Excel, SharePoint and MS Outlook

• Excellent problem solving and analytical skills
• Basic project coordinator knowledge including scheduling, resource management, etc
• Excellent team player and customer service skills
• Ability to work under the guidance of project managers
• Solid organizational skills, including time-management, and the ability to work independently with minimal managerial supervision

Required Experience:

• 1-3 years of Relationship Management experience
• Undergraduate or post-graduate degree
• 1-3 years of Project Coordinator experience
• Required Professional Designation/Certification:

Great-to-haves:

• Previous PM experience would be an asset