Executive Director, Sr Client Partner [Ntt Data]

Req ID: 242907

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Executive Director, Sr Client Partner to join our team in Toronto, Ontario (CA-ON), Canada (CA).

• Actively participate in SLT & other matrix support & improvement efforts
• Drive adherence to the company's Delivery Process as part of standard delivery management
• Lead multiple accounts revenue & gross margin growth, targeting $5-25M depending on level
• Groom delivery and client partner talent to scale accounts as appropriate
• Set client expectations around the value company will deliver and manage the team to exceed those expectations
• Lead and deliver all programs successfully for customer engagements
• Ensure strong client relationships, CSAT, business value realization
• Actively lead, coach & support matrixed delivery teams on accounts
• Effectively position company as the client's partner for defining and delivering innovative technology solutions at the speed of a startup
• Leverage Sales support, ensure clear GTM messaging across accounts
• Manage team expectations and delivery related escalations; Build key talent and leadership within the engagement teams
• Actively collaborate with Sales to hunt for new accounts, targeting 1-10 new logos depending on level

Basic Qualifications

• 4+ years of experience in one or more of the following areas: strong technology solution definition and delivery in a consulting role; account management and business development experience in the services industry; and depth in one or more vertical industries.
• 4+ years' experience in consulting or IT services industries sales
• 4+ years of experience leading and managing teams to successful outcomes

Preferred Skills

• Total revenue - target between $5M - $25M (to be achieved over a period of years)
• Strong networking skills
• Ability to engage and build relations with senior leadership at Fortune 500 organizations. Client Partner must be able to drive and lead business discussions with domain solutions support from practice managers
• Strong skills in managing P&L for an organization
• Must be able to resolve issues and manage escalations within engagement teams and directly with the client
• Excellent communication to communicate at all levels and presentation skills
• Revenue growth
• Metrics used to evaluate performance as a Client Partner:
• Account margin
• Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism and strong attention to detail
• Customer satisfaction - as defined by referenceable clients who actively provide referrals

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.