Client Services Analyst-Its-Tpt Jobs

Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people. We learn and grow together. We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in higher education and are looking to contribute to the largest polytechnic College in Ontario as we shape the future of our students and communities, here is your opportunity to join our team.
Humber, Information Technology Services provide leadership for the continuous development of a secure, flexible, and dependable IT environment that is built on a foundation of transparency, collaboration, client focus, and respect. Together we transform Client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated technology solutions to improve collaboration and communication across the Humber community and improve business processes and enable better decision making through improved outcome measurement. Information Technology Services is always striving to enhance the IT experience for students, staff, and visitors
Please review Humber College/ Guelph Humber vaccination policy prior to applying to this position.
Job Details
Position Title: Client Services Analyst
Status: Temporary Part-Time Support
Hours: 24 hours per week
Faculty/Department: Information Technology Services
Campus/Location: North Campus; Hybrid
Payband/Hourly Rate: TPT : $30.64
What You Will Do
Under the direction of the Manager, Client Support, the Client Services Analyst supports the delivery of technical services to Humber’s students, employees, suppliers, and guests. Day-to-day responsibilities include the following:

• Staying informed about Humber and the information technology industry
• Monitoring, tracking, and communicating incident/request statuses
• Maintaining good working knowledge of all services, policies, and procedures
• Ensuring response time and resolution/fulfillment objectives are met
• Providing drop-in support to students, employees, suppliers, and guests by providing accurate information
• Documenting and sharing knowledge
• Understanding the role and responsibilities of related support functions
• Upholding and enhancing customer satisfaction

Responsibilities in this role also include: capturing technical issues; investigating and diagnosing issues; resolving/fulfilling issues; monitoring and tracking issues; and closing off issues. Analysts are expected to log their activities as tickets in a tracking tool, and should an incident/request exceed their service mandate or skill level, escalate said ticket to an appropriate functional group.
Hours Per Week
24
Position Type
Temporary Part-Time Support
Payband
G
Work Locations
North Campus
Job Family
Information Technology
Duration of Need
1 year
Deadline to Apply
30th July
Job Posting
7/25/23
Department
IT Client Services - Client Support
What You Bring To The Role
Education

• In addition, the successful candidate will possess certification in ITIL v3 (Information Technology Infrastructure Library) Foundations from a recognized organization.
• Additional skills include: superior customer service and communication skills with a demonstrated ability to provide clear verbal direction and advice to varied technical levels; demonstrated critical thinking and analytical problem solving skills; and the ability to apply common sense and technical knowledge to resolve customer based application and technology issues.
• The successful candidate will possess a three year diploma or degree in Computer Sciences along with a minimum of three years’ experience providing front-line technical support in a fast-paced environment.

What’s In it for you?

• Tools and technology that will allow you to succeed at your job.
• Highly supportive work culture
• An opportunity to have an impact with a post-secondary institution, poised to do great things.
• Amazing perks.
• Diverse, hard-working, committed team of people who care about each other.

At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements. 
Equity, Diversity and Inclusion
Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Accommodation
Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion http://hrs.humber.ca/human-rights-equity-diversity.html