Analyst, Client Processing Jobs

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Analyst, Client Processing, to join our Market Activation team. This role is located in Toronto, ON - HYBRID.

In this role, you’ll make an impact in the following ways:

• Responsible for maintaining and updating existing documentation for a change in circumstance and change in market requirements events.
• Prepare market documentation based on standard procedures.
• Maintains a solid understanding of our service offering and the client’s business profile as it relates to the team’s accountabilities to ensure compliance with regulatory requirements and corporate policies and procedures. Minimizes risk and operational losses by reviewing policies and procedures to ensure that critical controls are in place. Participates in department related projects as needed.
• Enters, tracks, updates and processes client information onto our internal tracking tools. Monitors and updates various tracking spreadsheets to ensure client documentation is completed in a timely manner and before any market deadlines. Performs mail merge function where applicable, populates forms manually where required and ensures high accuracy in documentation completion. Validates incoming documents; reviews client documentation to ensure client structures and profiles are set up correctly. Understands the client’s structure to ensure they are correctly documented in global markets, which is key to obtaining market entry approval for our clients. Creates account documentation status reports for clients and senior management. Assists clients with any questions related to their outstanding or current documentation. Completes and submits the required documentation to meet regulatory deadlines and follows up with clients as needed. Researches and responds to inquiries from internal and external clients or agencies. Communicate with clients on an as needed basis in an effort to ensure documentation is completed in a timely and accurate manner. Develops and maintains a strong project plan to ensure all required tasks are completed timely. Arranges for a client meeting or a phone call where client input or signatures are needed or to walk them through the complex documentation requirements. Advocates for the client by engaging Legal, Global market Research, or Senior Client Service Consultants, the CRA or Consulates to seek resolution to issues and restrictions that arise in dealing with the market documentation requirements. Takes the lead in the creation of work plans for completing our client’s market renewal documentation. Responds to escalated client inquiries, resolves problems, manages administrative or operational issues and regularly monitors accounts to minimize risk while ensuring client satisfaction and adherence to service level standards.
• Creates or enhances process and job aid documents where applicable. Recommends process improvements and monitors the impact of changes initiated to ensure the desired outcomes are achieved. Participates in the conversion in of new business to CIBC Mellon by working closely with the new client, the onboarding team and the previous custodian.
• Ensures a complete and thorough analysis is conducted and impacted client accounts are documented timely and accurately.
• Acquire in-depth knowledge of market requirements in global markets and uses this knowledge to educate clients and manage expectations.

To be successful in this role, we’re seeking the following:

• Applicable local/regional licenses or certifications as required by the business.
• Bachelor’s degree or the equivalent combination of education and experience is required.
• Experience in brokerage processing is preferred.
• 3-5 years of total work experience is preferred.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score
• Bloomberg’s Gender Equality Index (GEI)
• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion

Our Benefits

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.