Client Support Analyst Jobs

Proactive management and governance of our trading platforms to help ensure business objectives are met.

Provide effective incident, problem and release management and regular project updates to stakeholders.

Manage outages, proactive communication and problem management through to resolution. Tracking of Postmortems, bug fixes, enhancements etc.

Good organization skills, ability to effectively manage and thrive in a fast-paced environment.

Capital Market experience and In-depth knowledge of Canadian or US equity markets and order types.

Lead effective knowledge sharing, documentation, and cross training sessions.

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). 

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience. 

Keep up-to-date working knowledge of Ticketmaster ONE web portal 

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles 

Experience with the Ticketmaster system and/or various ticketing systems is a bonus! 

Box Office experience is considered an asset 

Acquire in-depth knowledge of market requirements in global markets and uses this knowledge to educate clients and manage expectations.

Bachelor’s degree or the equivalent combination of education and experience is required.

Responsible for maintaining and updating existing documentation for a change in circumstance and change in market requirements events.

3-5 years of total work experience is preferred.

Experience in brokerage processing is preferred.

Applicable local/regional licenses or certifications as required by the business.

A positive, enthusiastic attitude, with strong people skills

Proven customer service experience and passion for helping others and sales delivery

Experience in the payment processing industry is an asset

Experienced communicator and educator, both verbal and written

The ability to multi-task, with above-average computer skills and digital awareness

Bilingual in English and French is a requirement

Education and/or experience in human services, social work, or related field

Excellent problem-solving skills and understanding of the barriers that deter at-risk individuals from obtaining and maintaining safe and affordable housing. 

Good organizational, interpersonal, written, and verbal communication skills. 

Computer skills and report writing ability required. 

Provides information, referrals, and support to clients residing on our health services floor

Ensure that all interactions with clients are carried out in a safe, dignified, and unobtrusive manner

Excellent people skills and time management skills

Prepare/generate activity and management status reports and maintain documentation

Provide rapid response via phone, electronically, remote session and/or in person

Performs production system tasks and manages offsite backup rotation inventory

Significant recent related customer support experience in a healthcare teleconferencing or videoconferencing environment required

Extensive current related experience supporting Apple products such as MAC, iPAds and iPhones

Knowledge of writing MS SQL Server queries and stored procedures in SQL Server Management Studio (SSMS)

Serve as subject matter expert by developing a deep knowledge of MI9’s range of enterprise products

Exceptional verbal and written communication skills

Strong analytical and critical thinking skills

Ability to develop and hone your foundational technical skills as you build toward a career in Support, Development or Technical Consulting

Provide support to customers through various channels, including telephone, email, or other media

Minimum 3+ years Client Services/Support management experience

Effectively apply knowledge to solve a range of problems and questions.

The capabilities of leading by example as well as by direction and vision.

Strong understanding/experience in the Lease and Loan Industry considered an asset

Demonstrated experience in performance data measurement both day to day as well as long term.

Exceptional verbal and written communication skills

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience.

Knowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!

Keep up-to-date working knowledge of Ticketmaster ONE web portal

Remain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles

Support intake process through applicant selection process, interview participation, intake management and follow up with new participants.

Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.

Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures and ensure health and safety standards are maintained.

Social Service Worker diploma or other related education.

2+ years of experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.

Demonstrated ability in written, oral, and interpersonal communication skills.

Support intake process through applicant selection process, interview participation, intake management and follow up with new participants.

Experience dealing with aggressive behaviours, effective de-escalation and boundary setting skills.

Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures and ensure health and safety standards are maintained.

Social Service Worker diploma or other related education.

2+ years of experience working with older adults with mental health, addictions issues and street involvement.

Written, oral, and interpersonal communication skills.

Education You've Completed. A Bachelors or equivalent degree in Business, Finance, Accounting, or related field is preferred.

You’re proficient with Microsoft Office suite. You have a strong command of software such as Excel, Powerpoint.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What You Need To Know

Ability to configure and support workstation configurations and desktop PCs in a Managed Services Environment.

Minimum three years’ experience in a Service Desk role, providing support in Microsoft environments (Windows, Active Directory, Microsoft 365 etc)

Bonus: Experience with AutoTask PSA

Manage and monitor a wide range of systems issues, collaborating with other members of the technical team as needed.

An open, flexible and welcoming workplace

Plenty of opportunities to grow and learn

Management services - Client focus (Level 2)

Management services - Communication (Level 2)

Management services - Results orientation (Level 2)

Management services - Conceptual and analytical ability (Level 1)

Recent* experience in providing client services to internal or external clients.

Recent* experience in researching, analyzing and synthesizing information.

Superior organizational skills - able to manage multiple tasks and prioritise work in a face-paced environment.

Identify opportunities to improve customer experience and suggest changes in the business processes to improve workflows through automation.

2+ years of experience in technical support or customer service.

Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)

Experience working with CAT tools and JIRA software, a bonus.

Strong problem-solving abilities with a technical mindset and the ability to troubleshoot technical issues.

Some knowledge of customer relationship management (CRM) applications is considered a definite asset.

Hands-on, day to day client management, support, training, and post launch adoption

Maintain expert level knowledge on product features, and benefits, for effective communication.

Knowledge of planning and scheduling techniques to manage your time effectively.

Manage all client timelines and expectations for product enhancements or support tickets

Outstanding interpersonal and communication skills, and the ability to work with a wide range of technical and non-technical end users.

Clear knowledge of our Solution and can effectively support the team;

Establish and maintain excellent client relationship & satisfaction;

Responsible to provide expertise in particular functional areas of our Solution including integration with other components in the solution;

Attend and prepare regular status meetings with the client;

Works directly with the internal team to resolve incidents and provide client support;

Where appropriate peer review responses from team members to the client;