Client Support Officer Jobs

Priority will be given to the following designated employment equity groups: Women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.

• The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.

City: Any IRAP location
Organizational Unit: Industrial Research Assistance Program
Classification: AS-2
Tenure: Term
Duration: 3 years
Language Requirements: Bilingual Imperative CBC/ CBC
Work Arrangements: Due to the nature of the work and operational requirements, this position will require some physical presence at the NRC work location identified, in the form of a hybrid work arrangement (a combination of working onsite and offsite).
The NRC Advantage
Great Minds. One Goal. Canada's Success.
The National Research Council of Canada (NRC) is the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development. We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.
We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world. And now, we want to partner with you. Let your expertise and inspirations make an impact by joining the NRC.
At the NRC, we know that diversity enables excellence in research and innovation. We are committed to a diverse and representative workforce, a safe and respectful work environment, and contributing to a more inclusive Canadian innovation system. We welcome all qualified applicants and encourage you to complete the employment equity self-declaration questions during the job application process.
Please let us know of any accommodation measures required to help you to be assessed in a fair and equitable manner. Please note that the information you provide will be treated confidentially.
Your Challenge
Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.
We are looking for a vibrant and dynamic Client Support Officer to support our Industrial Research Assistance Program (IRAP) Team. The Client Support Officer would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.
NRC-IRAP helps firms to develop technologies and successfully commercialize them in a global marketplace. They do this by providing technical and business advisory services and financial assistance to the small and medium- sized enterprises they serve.
The Client Support Officer incumbent provides administrative guidance related to systems enquiries from end-users predominantly related to activities such as data input requirements, access issues and password reset functions. They also participates in validity testing of new system application tools. The incumbent logs, documents and tracks field enquiries regarding effective responses and also for timely resolution of issues. Refers, as required, issues concerning systems application problems to the IT/IM developers.
This position would appeal to someone who enjoys working with clients to creatively resolve problems.
Screening Criteria
Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:
Education
Successful completion of secondary school according to provincial standards.
Candidates with post-secondary education in areas related to the duties of the position may be given preference.
For information on certificates and diplomas issued abroad, please see Degree equivalency
Experience

• Experience working with or administering Microsoft Dynamics CRM or other CRM platforms could be considered an asset.
• Experience in transfer payments administration could be considered an asset.
• Experience in preparing written documents and reports and performing validity/system tests.
• Recent* experience in researching, analyzing and synthesizing information.
• Recent: experience obtained within the last 2 years.
• Experience providing technical support, analysing, trouble shooting and resolving software problems for users could be considered an asset.
• Recent* experience in providing client services to internal or external clients.

Condition of Employment
Reliability Status
Language Requirements
Bilingual Imperative CBC/CBC
Information on language requirements and self-assessment tests
Assessment Criteria
Candidates will be assessed on the basis of the following criteria:
Technical Competencies

• Excellent written and oral communication skills.
• Ability to plan and coordinate multiple activities and maintain appropriate records.
• Knowledge of client service delivery practices.
• Knowledge of how to perform tests and document results.
• Ability to gather information, provide an analysis and summary in order to make recommendations.

Behavioural Competencies

• Management services - Client focus (Level 2)
• Management services - Conceptual and analytical ability (Level 1)
• Management services - Communication (Level 2)
• Management services - Results orientation (Level 2)

Competency Profile(s)
For this position, the NRC will evaluate candidates using the following competency profile: Management Services
View all competency profiles
Relocation
Relocation assistance will be determined in accordance with the NRC's directives.
Compensation
From $60,143 to $70,963 per annum.
In addition, the incumbent will receive the Bilingualism Bonus of $800 per year.
Notes

• Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
• The incumbent must adhere to safe workplace practices at all times.
• A pre-qualified list may be established for similar positions for a one year period.
• We thank all those who apply, however only those selected for further consideration will be contacted.

Please direct your questions, with the requisition number ( 19430 ) to:
E-mail: [email protected]
Telephone : 343-575-9808
Closing Date: 30 April 2023 - 23:59 Eastern Time
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• If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careersmodule from your NRC computer.