Client Service Advisor Jobs

The Office of the Deputy Clerk, Administration is currently looking to staff the Client Service Advisor position (ADG-F).

As part of this team, you will provide a single point of contact for clients on financial service requirements, brokers services to clients, and act as an expert interface in resolving requests and, where necessary, convey concerns to other areas. You will monitor trends and work closely with Financial Services stakeholders to provide proactive advisory services to clients in the area of accounting operations, including budget reviews and travel point balances, support clients in the achievement of their expectations and objectives, and ensure effective stewardship of the House’s financial resources.

Top Reasons to Join the Client Care Team

The creation of the Client Care Team aligns with the organization's strategic priority of providing customers with an enhanced experience and seamless, unified services. You will join a dynamic team to provide a consistent, streamlined and exceptional service experience to Members, their staff, and House Administration employees. You will broaden your knowledge of the different sectors of the House Administration and you will have the opportunity to participate in various programs and projects such as Leadership development, professional development and to work on various important initiatives for your colleagues and for the team. Every day will be a new stimulating challenge. You will work in a dynamic environment where your leadership will be valued and developed.

• Training and development opportunities
• Work-life balance / 35-hour workweek
• 4 weeks’ vacation (minimum)

Qualifications

Education:

• Completed post-secondary education from a recognized institution in finance, commerce or business administration OR acceptable combination of education, training and relevant experience.

Experience:

• Experience receiving and responding to requests from clients;
• Minimum of two (2) years of experience working in a call or contact centre;
• Experience in applying accounting or finance principles and practices, including public sector financial policies and best practices.
• Experience in providing services to high-profile clients;

Assets:

• Experience using an Integrated Financial System.
• Experience providing financial advice;

Additional Information

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is CCC. Consideration may be given to candidates with other linguistic profiles.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

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To learn about our hiring process, visit Eligibility and Selection.