Client Support Coordinator Jobs

Daily Bread Food Bank works towards long-term solutions to end hunger and poverty and runs innovative programs to support individuals living on low incomes and experiencing food insecurity. Daily Bread distributes fresh and shelf-stable food, and fresh-cooked meals to 128 member agencies and 193 food programs across Toronto. Daily Bread also publishes the influential Who’s Hungry report - an annual survey measuring trends in food insecurity and poverty in Toronto.

Daily Bread offers an inclusive and engaging workplace culture, a competitive salary and a comprehensive employer-paid benefits package. The wages and benefits paid to Daily Bread Food Bank’s full-time staff meet the requirements of the Ontario Living Wage Network.

POSITION OVERVIEW

The Client Support Coordinator is responsible for the coordination and development of Daily Bread’s Information and Referral program at New Toronto Street Food Bank. The Information and Referral program provides local and citywide clients with referrals to food banks, registers new clients into our food bank database and gives referrals to free or low-cost services and government benefits that clients may not know about. This position includes a significant focus on community advocacy and program development, including actively participating in local community networks and encouraging partnership opportunities with local organizations. The Client Support Coordinator actively engages with clients, volunteers and the local community and takes a leadership role in providing crisis intervention support to clients as needed.

RESPONSIBILITIES

Establish an atmosphere of respect and dignity in all areas of the program that includes:

- Ensuring the confidentiality of information.

- Creating a warm, welcoming, and respectful environment for clients and volunteers

- Respecting the cultural, religious, and personal preferences and customs of clients

Information and referral operations:

- Develop and train volunteers and student placements on information and referral best practices.

- Research the needs of our clients and present findings to staff and volunteers.

- Create informational presentations, flyers, handouts and posters for clients.

- Create and present presentations on the statistics and benefits of having an information and referral program at the New Toronto Street Food Bank to staff and interested outside organizations.

- Create training videos for new volunteers on information and referral best practices.

- Keep track of referral statistics and submit monthly reports to the Client Program Manager

- Work closely with the Food Programs Coordinator to provide seamless service within the New Toronto Street Food Bank

- Keep up to date on changes to government support that affect our clients and inform clients, volunteers and student placements of these changes.

- Look for ways to inform our clients about Daily Bread Food Bank’s advocacy efforts.

- Register new clients using the Link2Feed database (training will be provided)

- Actively engage with clients and local community organizations

- Participate in local agency networks and encourage partnership opportunities.

- Hold monthly volunteer team meetings.

- Organize workshops and training opportunities offered through partner agencies for Information and Referral volunteers.

- Participate in crisis response team meetings.

- Provide crisis intervention and First Aid support as needed.

- Occasional weekend support of volunteers

- Visit other information and referral programs across the city to learn and share best practices.

Weekly Community Meal program

- Check-in, organize and train meal program volunteers.

- Inform clients of daily menu options and promote future menus using multiple mediums.

- Set up the dining area for the community meal program.

- Ensure the dining area is clean and sanitized.

- Assist with serving clients their meals when needed.

- Keep track of meal program stats and client feedback

- Provide Information and Referral support to meal program clients.

- Provide crisis intervention and First Aid support as needed.

- Participate in weekly check-ins on the health of the meal program.

- Visit other meal programs across the city to learn and share best practices.

EDUCATION/EXPERIENCE (or equivalent)

 3-5 years of experience working in a food bank, drop-in, meal program or similar environment is considered an asset.

 Customer service experience in a fast-paced environment.

 Demonstrated ability to work with diverse groups of people.

 Strong crisis intervention and conflict management skills.

 Experience researching, organizing, presenting and distributing information for different audiences.

 Experience verifying and making referrals and providing informal counselling support.

 Experience with community development and community-based research.

 Experience in developing and sustaining community partnerships.

 Fluency in more than one language is an asset.

KEY COMPETENCIES AND SKILLS

 Commitment to working for and with low-income people.

 Excellent team building and communication skills.

 Enthusiastic about learning and connecting people to information and resources.

 Experience with volunteer coordination

 Strong ability to prioritize conflicting needs and deadlines.

 Ability to respond quickly and effectively to challenging situations.

 Excellent organizational skills

 Sees problems and challenges as opportunities.

 Sets and ensures high standards of service.

 Remains calm under pressure and able to respond quickly and effectively to challenging or crisis situations.

 Verbal and written proficiency in English

 Proficiency with various computer programs, including Microsoft Word, Excel and Teams, the ability to navigate e-mail and the internet, and the ability to learn new software and teach its use to others.

How to Apply

To be considered, please submit a resume and cover letter for the role to Human Resources – [email protected] by Thursday, August 17th, 2023, at 11:59 p.m. Please note that applications will be reviewed on an ongoing basis.

Daily Bread Food Bank is an equal opportunity employer and encourages applications from members of designated groups. Persons with disabilities who need accommodation in the application process, or those needing job postings in another format, please e-mail a request to Human Resources.

To support Daily Bread’s mandatory COVID-19 vaccination policy, candidates/employees being considered for employment are required to provide proof of vaccination as a condition of employment prior to their start date unless they have been provided with accommodation in accordance with the Human Rights Code.

Daily Bread Food Bank thanks all individuals who apply for this position and will only contact candidates who are selected for an interview.