Client Engagement Support Jobs

Provide value-added communications, thought-leadership, strategic counsel, industry knowledge to our client partners and internal team members

Own and manage explicit revenue targets, pipeline of projects and overall financial success of the group including group and client/project-level margins

Manage and oversee the development of proposals and SOWs that solve complex business problems for our clients

Manage with accuracy and in real-time your pipeline of work leveraging the CRM tools at your disposal

A strong understanding of an enterprise digital ecosystem and experience in digital transformation

Experience representing your agency as an expert and speaking at industry events

Experience with construction tech or vendor relationship management software

Technical College and/or University Degree in Computer Science, Management Information Systems or similar (2+ years)

3+ years of experience leading a team of technical support specialists and proven in guiding stellar client service levels

Advance-level experience with microsoft Excel/Google sheet and the ability and desire to work with data

Experience using Jira or comparable ITSM software to track service metrics

Highly proficient and professional written and verbal communication skills; you have the ability to listen, and communicate solutions.

 Strong crisis intervention and conflict management skills.

- Keep track of referral statistics and submit monthly reports to the Client Program Manager

- Organize workshops and training opportunities offered through partner agencies for Information and Referral volunteers.

 Customer service experience in a fast-paced environment.

 Experience researching, organizing, presenting and distributing information for different audiences.

 Experience verifying and making referrals and providing informal counselling support.

You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What You Need To Know

Knowledge or experience in the Wealth Management industry is an asset

Proactively follow up and nurture prospective business opportunities to convert into new MD Management (MDM) clients

Post-secondary education in Business or Marketing with a minimum of 4 years' experience in a sales capacity

Strong organizational, interpersonal, oral, and written communication skills

Programs and benefits to support mental and physical health

Provide service and advice to engage new clients and transition them to the appropriate service delivery channel

You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

At CIBC we enable the work environment most optimal for you to thrive in your role.

To successfully perform the work, you’ll be on-site full-time.

What You Need To Know

• Other duties as assigned by Management

• Experience operating telephone switchboard, multi-line phone system required

• Excellent communication skills, fluent in other languages would be an asset

• Strong interpersonal, teamwork and customer service skills

• Adaptable with excellent problem-solving skills and a high level of resourcefulness

• Touch typing, data entry, proficiency working in Windows, Google, and MS office applications required