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Client Support Engineer Jobs

Manager, Client Support Jobs
By PayShepherd At Canada
Experience with construction tech or vendor relationship management software
Technical College and/or University Degree in Computer Science, Management Information Systems or similar (2+ years)
3+ years of experience leading a team of technical support specialists and proven in guiding stellar client service levels
Advance-level experience with microsoft Excel/Google sheet and the ability and desire to work with data
Experience using Jira or comparable ITSM software to track service metrics
Highly proficient and professional written and verbal communication skills; you have the ability to listen, and communicate solutions.
Client Support Coordinator Jobs
By Daily Bread Food Bank At Etobicoke, Ontario, Canada
 Strong crisis intervention and conflict management skills.
- Keep track of referral statistics and submit monthly reports to the Client Program Manager
- Organize workshops and training opportunities offered through partner agencies for Information and Referral volunteers.
 Customer service experience in a fast-paced environment.
 Experience researching, organizing, presenting and distributing information for different audiences.
 Experience verifying and making referrals and providing informal counselling support.
Saas - Support Client
By Agence Mac Media At Longueuil, Quebec, Canada
Deux semaines de vacances offertes dès la première année
Formation offerte et en continu
Servir de point de contact principal pour les clients abonnés à notre plateforme marketing SaaS.
Configurer des pages de base, des entonnoirs de vente, des flux de marketing par courriel.
Coordonner les sous-traitants pour les demandes spécifiques.
Maîtrise du français et de l'anglais, à l'oral comme à l'écrit.
Client Support Analyst Jobs
By RBC Capital Markets At Toronto, Ontario, Canada
Proactive management and governance of our trading platforms to help ensure business objectives are met.
Provide effective incident, problem and release management and regular project updates to stakeholders.
Manage outages, proactive communication and problem management through to resolution. Tracking of Postmortems, bug fixes, enhancements etc.
Good organization skills, ability to effectively manage and thrive in a fast-paced environment.
Capital Market experience and In-depth knowledge of Canadian or US equity markets and order types.
Lead effective knowledge sharing, documentation, and cross training sessions.
Client Support Engineer Jobs
By Mi9 Retail At Canada
Knowledge of writing MS SQL Server queries and stored procedures in SQL Server Management Studio (SSMS)
Serve as subject matter expert by developing a deep knowledge of MI9’s range of enterprise products
Exceptional verbal and written communication skills
Strong analytical and critical thinking skills
Ability to develop and hone your foundational technical skills as you build toward a career in Support, Development or Technical Consulting
Provide support to customers through various channels, including telephone, email, or other media
Client Support Specialist Jobs
By Perseus Group, Constellation Software At Canada
Minimum 3+ years Client Services/Support management experience
Effectively apply knowledge to solve a range of problems and questions.
The capabilities of leading by example as well as by direction and vision.
Strong understanding/experience in the Lease and Loan Industry considered an asset
Demonstrated experience in performance data measurement both day to day as well as long term.
Exceptional verbal and written communication skills
Patching Support Engineer Jobs
By Softchoice At Toronto, Ontario, Canada
Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities.
Develop checklists and assist in developing best practices and procedures in order to further enhance the patch management process.
Document, implement and test changes in accordance with Change Management procedures.
Escalate potential problems and client support issues to management or third-party vendors as per SLA contract.
We offer hybrid and remote working opportunities.
Work with clients and customer relationship managers to determine common patch schedules.
Support Engineer Jobs
By Franklin Fitch At Montreal, Quebec, Canada
Do you have professional services experience and the fast-paced nature of IT support?
Support Engineer | Hybrid | $28-$32 p/h | 6-month Contract
Are you looking for a new IT support role in an exciting technical environment?
There is a one-stage Teams interview process, so submit your application today!
Client Support Specialist Jobs
By Ticketmaster At Toronto, Ontario, Canada
Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).
Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience.
Knowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!
Keep up-to-date working knowledge of Ticketmaster ONE web portal
Remain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products
Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles
Support Engineer Jobs
By Sparrow Connected At Canada
Technical Knowledge: A strong understanding of
•Attend daily Customer Success meetings to ensure there is shared understanding on current customer issues and priorities
•Run diagnostic tools to resolve problems as well as troubleshoot IT scripts, systems, or automation
•Daily monitoring of the Support group inbox
•Generate, update, and maintain detailed documentation for day-to-day configuration process, installations, and issue resolution steps
Analyst, Client Sales Support
By CIBC At Kitchener, Ontario, Canada
Education You've Completed. A Bachelors or equivalent degree in Business, Finance, Accounting, or related field is preferred.
You’re proficient with Microsoft Office suite. You have a strong command of software such as Excel, Powerpoint.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What You Need To Know
Client Support Specialist Jobs
By Partek At Medicine Hat, Alberta, Canada
Ability to configure and support workstation configurations and desktop PCs in a Managed Services Environment.
Minimum three years’ experience in a Service Desk role, providing support in Microsoft environments (Windows, Active Directory, Microsoft 365 etc)
Bonus: Experience with AutoTask PSA
Manage and monitor a wide range of systems issues, collaborating with other members of the technical team as needed.
An open, flexible and welcoming workplace
Plenty of opportunities to grow and learn
Client Support Specialist A.i.
By Alexa Translations At Quebec, Canada
Superior organizational skills - able to manage multiple tasks and prioritise work in a face-paced environment.
Identify opportunities to improve customer experience and suggest changes in the business processes to improve workflows through automation.
2+ years of experience in technical support or customer service.
Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)
Experience working with CAT tools and JIRA software, a bonus.
Strong problem-solving abilities with a technical mindset and the ability to troubleshoot technical issues.
Client Support Specialist Jobs
By MPower Technologies At Ontario, Canada
Some knowledge of customer relationship management (CRM) applications is considered a definite asset.
Hands-on, day to day client management, support, training, and post launch adoption
Maintain expert level knowledge on product features, and benefits, for effective communication.
Knowledge of planning and scheduling techniques to manage your time effectively.
Manage all client timelines and expectations for product enhancements or support tickets
Outstanding interpersonal and communication skills, and the ability to work with a wide range of technical and non-technical end users.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Client Support Engineer to join our team and provide exceptional customer service. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect job for you!

Overview Client Support Engineers provide technical support to clients who are using a company's products or services. They are responsible for troubleshooting and resolving technical issues, providing customer service, and helping clients understand how to use the products or services. Detailed Job Description Client Support Engineers are responsible for providing technical support to clients who are using a company's products or services. They must be able to troubleshoot and resolve technical issues, provide customer service, and help clients understand how to use the products or services. They must also be able to communicate effectively with clients and other members of the technical support team. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and other technical systems
• Ability to communicate effectively with clients and other members of the technical support team
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Experience in customer service and technical support
• Knowledge of computer hardware and software
• Knowledge of networking and other technical systems
• Ability to troubleshoot and resolve technical issues
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and other technical systems
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and resolving technical issues
Job Experience
• Previous experience in customer service and technical support
• Previous experience in troubleshooting and resolving technical issues
• Previous experience in providing customer service
Job Responsibilities
• Provide technical support to clients who are using a company's products or services
• Troubleshoot and resolve technical issues
• Provide customer service and help clients understand how to use the products or services
• Communicate effectively with clients and other members of the technical support team
• Work independently and as part of a team