Patching Support Engineer Jobs

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

We are looking for a Senior Associate Support Engineer to join our experienced and highly regarded Managed Services Operations team in Oakville to help support services based around Server Patching. The Engineer will be reporting into our Hybrid IT Infrastructure team and will be primarily focused on applying patches for our managed customers. The role will require a mix of technical excellence, strong communication, customer service skills and IT service management process knowledge.

Softchoice’s Managed Service division is a world class practice that has been operating for over fifteen years and currently ranks 5th world-wide according to MSPMentor and #1 Managed Service Provider in Canada. We offer the opportunity for you to work with a diverse portfolio of clients and their technical teams to support and improve their IT business solutions and allow you to learn and grow along the way.

What you’ll do:

• Work with clients and customer relationship managers to determine common patch schedules.
• Ensuring timely resolution of tickets and failed patches are re-scheduled post closure of issues.
• Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities.
• Maintain and improve technical documentation associated with supported client environments.
• Assist in the onboarding for new clients to ensure critical information is gathered to be able to configure systems for patching.
• Escalate potential problems and client support issues to management or third-party vendors as per SLA contract.
• Develop checklists and assist in developing best practices and procedures in order to further enhance the patch management process.
• Stay informed in advances in patching tools, technologies and features.
• Document, implement and test changes in accordance with Change Management procedures.
• Troubleshoot software, hardware, and Microsoft security patch installations issues as they arise.
• Deliver regular reporting for patch compliance.
• Ensuring patching is getting executed as per defined schedules.

What you’ll bring to the table:

• French speaking would be an asset.
• Knowledge or desire to develop skills and knowledge related to server patching as well as Cloud platforms, such as Azure, AWS or Google Cloud Platform.
• ITIL would be an asset.
• Experience working within a 24x7 technical support environment.
• Strong, hands-on experience with Microsoft server patching.
• Experience with Windows and Linux Server Operating Systems.
• Experience with Desktop Central and SCCM would be an asset.
• 5+ years’ experience supporting clients (Internal or external) via phone, email, or desk side.
• Microsoft Intune experience would be an asset.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
• We offer meaningful work and opportunities for career growth.
• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
• We offer hybrid and remote working opportunities.
• We offer an opportunity to build and grow a career in the technology industry.
• Comprehensive benefits from day one of employment.
• Softchoice has been certified as a Great Place to Work in the United States for several years.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 5005

EoE/M/F/Vet/Disability 

Mid-Senior Level