Patching Support Engineer Jobs

Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities.

Develop checklists and assist in developing best practices and procedures in order to further enhance the patch management process.

Document, implement and test changes in accordance with Change Management procedures.

Escalate potential problems and client support issues to management or third-party vendors as per SLA contract.

We offer hybrid and remote working opportunities.

Work with clients and customer relationship managers to determine common patch schedules.