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Client Support Engineer Jobs in Quebec

Manager, Client Support Jobs
By PayShepherd At Canada
Experience with construction tech or vendor relationship management software
Technical College and/or University Degree in Computer Science, Management Information Systems or similar (2+ years)
3+ years of experience leading a team of technical support specialists and proven in guiding stellar client service levels
Advance-level experience with microsoft Excel/Google sheet and the ability and desire to work with data
Experience using Jira or comparable ITSM software to track service metrics
Highly proficient and professional written and verbal communication skills; you have the ability to listen, and communicate solutions.
Saas - Support Client
By Agence Mac Media At Longueuil, Quebec, Canada
Deux semaines de vacances offertes dès la première année
Formation offerte et en continu
Servir de point de contact principal pour les clients abonnés à notre plateforme marketing SaaS.
Configurer des pages de base, des entonnoirs de vente, des flux de marketing par courriel.
Coordonner les sous-traitants pour les demandes spécifiques.
Maîtrise du français et de l'anglais, à l'oral comme à l'écrit.
Client Support Engineer Jobs
By Mi9 Retail At Canada
Knowledge of writing MS SQL Server queries and stored procedures in SQL Server Management Studio (SSMS)
Serve as subject matter expert by developing a deep knowledge of MI9’s range of enterprise products
Exceptional verbal and written communication skills
Strong analytical and critical thinking skills
Ability to develop and hone your foundational technical skills as you build toward a career in Support, Development or Technical Consulting
Provide support to customers through various channels, including telephone, email, or other media
Client Support Specialist Jobs
By Perseus Group, Constellation Software At Canada
Minimum 3+ years Client Services/Support management experience
Effectively apply knowledge to solve a range of problems and questions.
The capabilities of leading by example as well as by direction and vision.
Strong understanding/experience in the Lease and Loan Industry considered an asset
Demonstrated experience in performance data measurement both day to day as well as long term.
Exceptional verbal and written communication skills
Support Engineer Jobs
By Franklin Fitch At Montreal, Quebec, Canada
Do you have professional services experience and the fast-paced nature of IT support?
Support Engineer | Hybrid | $28-$32 p/h | 6-month Contract
Are you looking for a new IT support role in an exciting technical environment?
There is a one-stage Teams interview process, so submit your application today!
Support Engineer Jobs
By Sparrow Connected At Canada
Technical Knowledge: A strong understanding of
•Attend daily Customer Success meetings to ensure there is shared understanding on current customer issues and priorities
•Run diagnostic tools to resolve problems as well as troubleshoot IT scripts, systems, or automation
•Daily monitoring of the Support group inbox
•Generate, update, and maintain detailed documentation for day-to-day configuration process, installations, and issue resolution steps
Client Support Specialist A.i.
By Alexa Translations At Quebec, Canada
Superior organizational skills - able to manage multiple tasks and prioritise work in a face-paced environment.
Identify opportunities to improve customer experience and suggest changes in the business processes to improve workflows through automation.
2+ years of experience in technical support or customer service.
Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)
Experience working with CAT tools and JIRA software, a bonus.
Strong problem-solving abilities with a technical mindset and the ability to troubleshoot technical issues.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Client Support Engineer to join our team and provide exceptional customer service. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect job for you!

Overview Client Support Engineers provide technical support to clients who are using a company's products or services. They are responsible for troubleshooting and resolving technical issues, providing customer service, and helping clients understand how to use the products or services. Detailed Job Description Client Support Engineers are responsible for providing technical support to clients who are using a company's products or services. They must be able to troubleshoot and resolve technical issues, provide customer service, and help clients understand how to use the products or services. They must also be able to communicate effectively with clients and other members of the technical support team. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and other technical systems
• Ability to communicate effectively with clients and other members of the technical support team
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Experience in customer service and technical support
• Knowledge of computer hardware and software
• Knowledge of networking and other technical systems
• Ability to troubleshoot and resolve technical issues
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and other technical systems
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and resolving technical issues
Job Experience
• Previous experience in customer service and technical support
• Previous experience in troubleshooting and resolving technical issues
• Previous experience in providing customer service
Job Responsibilities
• Provide technical support to clients who are using a company's products or services
• Troubleshoot and resolve technical issues
• Provide customer service and help clients understand how to use the products or services
• Communicate effectively with clients and other members of the technical support team
• Work independently and as part of a team