Client Support Actuary Jobs

OR equivalent combination of education and experience

Demonstrated experience in developing the analytical skills of colleagues

Manage the implementation of pricing algorithms

Collaborate with colleagues from around the organization to define data requirements

Manage relationships with 3rd party vendors and the access and use of data from external parties

Proactively share knowledge across the team

Experience with construction tech or vendor relationship management software

Technical College and/or University Degree in Computer Science, Management Information Systems or similar (2+ years)

3+ years of experience leading a team of technical support specialists and proven in guiding stellar client service levels

Advance-level experience with microsoft Excel/Google sheet and the ability and desire to work with data

Experience using Jira or comparable ITSM software to track service metrics

Highly proficient and professional written and verbal communication skills; you have the ability to listen, and communicate solutions.

 Strong crisis intervention and conflict management skills.

- Keep track of referral statistics and submit monthly reports to the Client Program Manager

- Organize workshops and training opportunities offered through partner agencies for Information and Referral volunteers.

 Customer service experience in a fast-paced environment.

 Experience researching, organizing, presenting and distributing information for different audiences.

 Experience verifying and making referrals and providing informal counselling support.

Proven knowledge of, and skills in the design and management of pension plans and investment of pension funds.

Proven project management and leadership skills to lead the risk and compliance program and related projects.

Competitive benefits plan, including a Defined Benefit pension plan

Proven written communication skills to prepare project plans and actuarial and investment analytical and assessment reports.

Proven skills to interpret and advise on the application and development of new legislation, regulations, and policies from an actuarial perspective.

High employee engagement scores with opportunity for growth, learning and development

Deux semaines de vacances offertes dès la première année

Formation offerte et en continu

Servir de point de contact principal pour les clients abonnés à notre plateforme marketing SaaS.

Configurer des pages de base, des entonnoirs de vente, des flux de marketing par courriel.

Coordonner les sous-traitants pour les demandes spécifiques.

Maîtrise du français et de l'anglais, à l'oral comme à l'écrit.

Proactive management and governance of our trading platforms to help ensure business objectives are met.

Provide effective incident, problem and release management and regular project updates to stakeholders.

Manage outages, proactive communication and problem management through to resolution. Tracking of Postmortems, bug fixes, enhancements etc.

Good organization skills, ability to effectively manage and thrive in a fast-paced environment.

Capital Market experience and In-depth knowledge of Canadian or US equity markets and order types.

Lead effective knowledge sharing, documentation, and cross training sessions.

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). 

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience. 

Keep up-to-date working knowledge of Ticketmaster ONE web portal 

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles 

Experience with the Ticketmaster system and/or various ticketing systems is a bonus! 

Box Office experience is considered an asset 

A positive, enthusiastic attitude, with strong people skills

Proven customer service experience and passion for helping others and sales delivery

Experience in the payment processing industry is an asset

Experienced communicator and educator, both verbal and written

The ability to multi-task, with above-average computer skills and digital awareness

Bilingual in English and French is a requirement

Education and/or experience in human services, social work, or related field

Excellent problem-solving skills and understanding of the barriers that deter at-risk individuals from obtaining and maintaining safe and affordable housing. 

Good organizational, interpersonal, written, and verbal communication skills. 

Computer skills and report writing ability required. 

Provides information, referrals, and support to clients residing on our health services floor

Ensure that all interactions with clients are carried out in a safe, dignified, and unobtrusive manner

Knowledge of writing MS SQL Server queries and stored procedures in SQL Server Management Studio (SSMS)

Serve as subject matter expert by developing a deep knowledge of MI9’s range of enterprise products

Exceptional verbal and written communication skills

Strong analytical and critical thinking skills

Ability to develop and hone your foundational technical skills as you build toward a career in Support, Development or Technical Consulting

Provide support to customers through various channels, including telephone, email, or other media

Minimum 3+ years Client Services/Support management experience

Effectively apply knowledge to solve a range of problems and questions.

The capabilities of leading by example as well as by direction and vision.

Strong understanding/experience in the Lease and Loan Industry considered an asset

Demonstrated experience in performance data measurement both day to day as well as long term.

Exceptional verbal and written communication skills

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience.

Knowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!

Keep up-to-date working knowledge of Ticketmaster ONE web portal

Remain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles

Support intake process through applicant selection process, interview participation, intake management and follow up with new participants.

Experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.

Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures and ensure health and safety standards are maintained.

Social Service Worker diploma or other related education.

2+ years’ experience working with older adults with mental health, addictions issues and street involvement.

Strong written, oral, and interpersonal communication skills.

Support intake process through applicant selection process, interview participation, intake management and follow up with new participants.

Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.

Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures and ensure health and safety standards are maintained.

Social Service Worker diploma or other related education.

2+ years of experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.

Demonstrated ability in written, oral, and interpersonal communication skills.

Support intake process through applicant selection process, interview participation, intake management and follow up with new participants.

Experience dealing with aggressive behaviours, effective de-escalation and boundary setting skills.

Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures and ensure health and safety standards are maintained.

Social Service Worker diploma or other related education.

2+ years of experience working with older adults with mental health, addictions issues and street involvement.

Written, oral, and interpersonal communication skills.

Education You've Completed. A Bachelors or equivalent degree in Business, Finance, Accounting, or related field is preferred.

You’re proficient with Microsoft Office suite. You have a strong command of software such as Excel, Powerpoint.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What You Need To Know

Ability to configure and support workstation configurations and desktop PCs in a Managed Services Environment.

Minimum three years’ experience in a Service Desk role, providing support in Microsoft environments (Windows, Active Directory, Microsoft 365 etc)

Bonus: Experience with AutoTask PSA

Manage and monitor a wide range of systems issues, collaborating with other members of the technical team as needed.

An open, flexible and welcoming workplace

Plenty of opportunities to grow and learn

Solid knowledge of actuarial principles, 3-4 years of related experience

Proactively evaluate the rating assumptions and suggest updates based on the emerging claims experience.

Potentially manage the work of one or more Data Analysts

Look for ways to improve customer experience.

Experience using R or Python

Excellent analytical and problem-solving skills

Management services - Client focus (Level 2)

Management services - Communication (Level 2)

Management services - Results orientation (Level 2)

Management services - Conceptual and analytical ability (Level 1)

Recent* experience in providing client services to internal or external clients.

Recent* experience in researching, analyzing and synthesizing information.

Superior organizational skills - able to manage multiple tasks and prioritise work in a face-paced environment.

Identify opportunities to improve customer experience and suggest changes in the business processes to improve workflows through automation.

2+ years of experience in technical support or customer service.

Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)

Experience working with CAT tools and JIRA software, a bonus.

Strong problem-solving abilities with a technical mindset and the ability to troubleshoot technical issues.