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Company | PandaPay® |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-03 |
Posted at | 9 months ago |
- English version follows ***
- Servir et satisfaire chaque client lors de vos interactions, et gérer efficacement et professionnellement leurs demandes dentretien de compte et de résoudre les problèmes.
- Gérer les demandes accrues en service à la clientèle et interagir avec les clients et les fournisseurs pour parvenir à une résolution finale.
- Engager des conversations significatives avec les commerçants afin de maximiser la rétention en adoptant les valeurs et la mission de PandaPay.
- Participer activement à des séances dentraînement régulières et aux réunions déquipe.
- Comprendre les besoins de nos clients à travers des conversations de qualité et identifier les opportunités de promouvoir des services répondant à leurs besoins.
- Orienter les clients vers dautres membres de léquipe et des partenaires capables de les aider à répondre à leurs besoins.
- Lopportunité de grandir au sein de notre entreprise et de sentraider mutuellement pour atteindre notre plein potentiel.
- Des possibilités de participation et de bénévolat dans la communauté.
- Accès à une variété de formations formelles et informelles, telles que des sessions de formation en ligne, des salles de classe virtuelles et des formations en classe.
- Une flexibilité pour travailler des quarts de travail de 8 heures différents.
- Une expérience avérée dans le service à la clientèle et une passion pour aider les autres et réaliser des ventes.
- Disponible pour travailler à temps plein au bureau.
- Une attitude positive et enthousiaste, ainsi que de solides compétences relationnelles.
- Être bilingue en anglais et en français est une exigence.
- Un communicateur et éducateur expérimenté, à la fois à loral et à lécrit.
- Une expérience dans lindustrie du traitement des paiements est un atout.
- La capacité de multitâches, avec des compétences informatiques supérieures à la moyenne et une bonne compréhension du numérique.
- Des compétences efficaces en gestion des relations.
- Une mentalité axée sur le service avec une capacité démontrée à écouter attentivement et à adopter une approche orientée en solutions.
- Understand our client needs through quality conversations and identify opportunities to promote the services to meet their needs
- Refer clients to other team members and partners who can helps support the needs of the client
- Engage in meaningful conversations with merchants to maximize retention by adopting PandaPay’s values and mission
- Handle escalated customer service requests and engage with customers and providers to obtain final resolution
- Actively participate in regular coaching sessions and team meetings
- Serve and delight each client during every interaction and navigate their requests for account maintenance and troubleshooting any issues in an efficient and professional manner
- We’re here to help our clients, our community, and our colleagues. As a member of the home office team, we’ll support you with the tools and resources you need to reach new milestones, as you help our clients reach theirs. From in-depth training and coaching to manager support and networking-building opportunities, we’ll help you gain valuable experience, broaden your skillset and achieve your goals.
- Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.
- The opportunity to grow with our company and help one another to reach our full potential opportunities to participate and volunteer in the community
- Access to a variety of formal and informal training sessions including on-the-job training, online learning, virtual classrooms and in-classroom learning.
- Strong service-oriented mentality with a demonstrated ability to listen compassionately and apply a solution orientated approach
- Available to work full-time at the office.
- The ability to multi-task, with above-average computer skills and digital awareness
- Bilingual in English and French is a requirement
- Experience in the payment processing industry is an asset
- Flexibility to work a variety of 8 hour shifts
- Effective relationship management skills
- A positive, enthusiastic attitude, with strong people skills
- Proven customer service experience and passion for helping others and sales delivery
- What you need to succeed:
- Experienced communicator and educator, both verbal and written
- Employees of Panda Pay enjoy a comprehensive benefits package.
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