Technician, Plan Member And Client Support

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. As part of a dedicated, professional team, you will be providing services to clients and members with respect to defined benefit pension plan administration. Your various responsibilities will allow you to use your analytical skills on a daily basis and to flourish in a stimulating career. Being part of our team means
Working with a young and dynamic team
Growing through stimulating mandates and projects Having career opportunities for professional development Working in a hybrid mode, in the office and from home or fully remote Enjoying a flexible schedule and a comprehensive benefits program
Your responsibilities Analyze and verify member data and files Ensure file follow-up and complete information related to file updates in the various software programs Validate and enter data in various databases and systems Make calls that are more complex/delicate to plan members regarding their pension plans Handle requests from plan members and clients and do appropriate follow-up by email or phone Respond to plan members requests that require a deeper analysis (tier 2) Act as a resource person and provide support and training to Call Centre staff Promptly examine documents and case files and respond to questions from our clients and plan members Help prepare monthly and quarterly reports Perform other tasks related with this function Core Qualifications College diploma in office administration or the equivalent Attention to detail, organization, and professionalism Flexibility, availability, and ability to manage priorities effectively Good learning skills and good professional judgment Good customer service skills and ability to explain things in non-technical language Good sense of initiative and excellent problem-solving skills Proficient in MS Office suite (Word and Excel) Bilingualism and very good communication skills, both spoken and written Experience in pension plan administration an asset
#LifeAtTELUS #HiringNow Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected]. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.