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Event Ticketing Client Support Specialist (Canada)
Company | Red61 |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-05-20 |
Posted at | 11 months ago |
Job location:
- Go-live support
- Support users of our software. Users can be our clients or colleagues in other departments.
- Provide training to clients and colleagues both face-to-face and remotely.
- Provide out-of-hours support on a rota basis.
- Provide onsite support when necessary.
- Manage support tickets using the support system (this is currently Zendesk). Work within our service level agreements to provide a timely resolution to requests, escalating if necessary.
- Ensure that completed tickets are closed including those assigned to other staff
- Hardware configuration
- Ticketing Microsite configuration (WordPress based theme)
- Red61 Ticketing configuration in line with the analysis
- Project analysis of clients' requirements
- Client implementation services:
- Maintain a good relationship with clients and keep contact details up to date with organisational changes such as new staff, or changes to contact details.
- Assist with software testing as and when required. This may be a fix relating to a support ticket or a new functionality being released.
- Write and maintain support documents in line with the development of the software.
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