Client Coordinator Jobs

This is a full-time position located in Richmond Hill, Ontario/Hybrid (mainly remote).

We are seeking an experienced and resourceful Client Coordinator to oversee the day-to-day relations with our clients. The Client Coordinator will be responsible to ensure excellent customer service and client satisfaction. The successful candidate will report directly to and work closely with the Client Manager as well as the recruiters.

To be successful in this role, one must have superb organizational and communication skills. The potential candidate will be professional, polite and will have a keen eye for details.

Key Accountabilities:

• Liaison between recruiters and client with any questions regarding new requisitions, interview follow-up, enquiries regarding rejections/shortlists, new hires etc.
• Create job description email send out to the team
• Update company database concerning new jobs and interviews
• Submit qualified candidates to the jobs in the corresponding VMS system
• Take minutes of the call and distribute to recruiters
• Provide assistance and support to the Client Manager
• Review the agenda of the call and contribute if possible
• Schedule interviews, do interview preps and obtain interview feedback from the client and the candidates.
• Assign new requisitions to recruiters
• Work closely with Onboarding team to support a transition/ new hire/ renewals/ offboarding/ rate increases and complete task on agreed timeline
• Coordinate and notify the team on client conference calls

Qualifications and Requirements for the role:

• Excellent telephone presence and courteous disposition.
• Team player, positive working attitude, flexible and dependable.
• Maintains confidentiality.
• Have a keen eye for detail.
• A professional and friendly demeanour.
• Demonstrates initiative, cooperation, and resourcefulness.
• Able to effectively prioritize and manage work responsibilities.
• Computer skills – must be proficient with Microsoft Office
• Prior recruiting experience is an asset
• Prior administrative or client services experience is preferred – At least one year of experience
• Excellent verbal and written communication skills.
• A bachelor’s degree is preferred.

***Prior experience with MSP programs is a HUGE asset.***