Indigenous Health Services – Client Engagement Lead

Indigenous Health Services, Accreditation Client Engagement Lead, Accreditation Canada
Terms: Full-time permanent
Salary: Commensurate with experience
Location: Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote with occasional travel to Ottawa
About The Role
The Client Engagement Lead is a member of HSO’s Accreditation Canada team. The client engagement lead is responsible for leading the Accreditation Canada, Indigenous Accreditation Program, including the implementation of the improved program that is streamlining and clarifying the standards, and suggesting competencies for surveyors to make the program more relevant and responsive to Indigenous communities, grounded in a deep knowledge of Indigenous health and well-being. The person in this role can take joy in working alongside other dedicated and compassionate Client Engagement Leads, the full accreditation team and many other supports across Accreditation Canada and Health Standards Organization.
Main Responsibilities

• Support and lead the Indigenous Accreditation team to become proficient in the planning and implementation of the survey process that is focused on quality while working efficiently to meet targets.
• Building relationships with Indigenous health and community service organizations and supporting them where they are at in their accreditation cycles in the interest of increasing their capacity for continuous quality improvement.
• Plan, organize, implement, and evaluate the Indigenous Accreditation Program and represent the program both internally and with external partners and funders.

Must Have Qualifications

• University degree at a Master’s level is preferred. An equivalent combination of work experience and education will be considered.
• Demonstrated problem-solving skills to identify root causes and develop effective solutions.
• Three to five years of progressive experience.
• Strong verbal and written communication skills.
• Deep understanding of Indigenous cultural safety and humility either through lived experience or extensive learning

Desired Qualifications And Attributes

• Proficiency in a comprehensive range of Microsoft applications including Teams, Word, and Excel
• Comfortable to support oneself and others in change management.
• A leadership style orientation to empathetic, team oriented working relationships

What You Can Expect
In Your First 30-90 Days:

• Complete our orientation program with other new hires employees to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role .

What We Can Offer To You

• Professional development support.
• A culture that measures and values psychological safety, inclusion and engagement.
• Time-off programs, including office shutdown during last week of December.
• Hybrid work model.
• Competitive compensation and benefits, including a defined benefit pension plan.

Who We Are And What We Do
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of a ccommodations on request.
We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.
We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Aboriginal persons, and persons with
disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.To request accommodation, please email HR at [email protected] . For any queries related to recruitment please email at [email protected] .
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