Team Leader, Ontario Client Services

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.

The Opportunity

The Team Lead supervises the day to day activities of the Corporate Account Associate team and will report directly to the Manager, Ontario Client Services. The Team Lead will collaborate extensively with the Brokerage Team Lead, Sales, and other operational areas within Medavie Blue Cross to support the sale, ongoing client satisfaction and ultimately the retention of group insurance plans.

The Team Lead brings a wealth of knowledge and expertise in group benefits, customer service and leadership to the department. This position will be of interest to individuals who truly believe in going above and beyond to offer exceptional customer service to clients, while effectively promoting and supporting a positive work environment and an engaged cohesive team.

Key Responsibilities

• Required to participate in working groups on various projects;
• Facilitate learning and information sessions for team members;
• Required to participate in recruitment activities, finalist presentations, client and broker meetings
• Provide guidance and supervision of the Corporate Account Associate team in their day-to-day operations;
• Collaborate and perform performance evaluations and contribute to the development of action plans for professional development;
• Provide support and feedback to these teams on the skills and requirements required to achieve success in their roles;
• Continually analyze and make recommendations to improve processes, service relationships and workload;
• Ensure team motivation and engagement by maintaining good interpersonal relationships and excellent communication;
• Oversee workload management for this team;

Qualifications:

Education: Completion of post-secondary education in related field or equivalent work experience.

Work Experience: At least five years of relevant work experience.

Computer Skills: Strong computer skills and experience working with the Microsoft Office Suite, Salesforce, and Webex.

Other Qualifications:

• Valid driver’s licence
• An understanding of group health, dental, life and disability benefits
• Previous experience working in a leadership capacity, preferably in an insurance environment, is considered an asset
• Previous experience working in the insurance industry
• Having or working towards an insurance designation is considered an asset (LOMA, CEBS (GBA), ICA, etc.)

Language Skills: Bilingualism (French and English) is considered an asset but not required.

We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

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