Team Leader (Supervisor), Customer Support And Transportation

Position: Team Leader (Supervisor), Customer Support and Transportation

Status: Permanent Full Time

Department: Patient Support Services

Posted Date: August 10, 2023- August 30, 2023

Salary Band: $64,050 - $92,050 (salary band placement commensurate with experience)

A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety consider joining our Better Together team!

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Team Leader (Supervisor) Customer Support and Transportation will work closely with the Manager Corporate Service Customer Support and Transportation.

The Team leader will manage all aspects of Transport, Linen, Laundry, Mail, Waste departments using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality customer experience while ensuring compliance with quality standards. The team leader will be responsible for daily operations of the team.

Position Summary:

• Ensure work is assigned and tasks are prioritized
• Participates in the HR Workforce planning process, including selection, supervision and training of staff
• Ensures that all work is carried out in accordance with applicable codes, regulations, policies, standards and guidelines
• Demonstrates and role models a positive attitude and encourages a strong team approach at all times
• Leads and participates in projects
• Staff development and facilitation of daily and ongoing activities ensuring effective use of resources
• Develops positive functional partnerships with client departments to ensure their needs are satisfactorily met; liaises with staff, stakeholders and administrators in developing, planning, implementing and monitoring quality improvement initiatives
• Manage the delivery of Transportation (Portering, Linen, Waste and Mail) needs across the organization
• Identifies and resolves issues, troubleshoots operational problems and front line staff issues
• Manages the auditing and upgrades of the hospital linen
• Provides expert knowledge and advice to, and assists the Transport/Service Teams on best practice development and other goals/ initiatives
• Develops, manages and monitors relevant budgets
• Networks with other Hospitals/Health Care Agencies to promote and develop leading edge initiatives
• Recruits, coaches, mentors, evaluates and manages the performance and development of staff

Key Qualifications:

• Strong customer service, communications and interpersonal skills. Combined with good analytical, problem solving and financial management skills required
• Community College Diploma and/or equivalent combination of education and hospital experience in a unionized environment. Healthcare departmental management certificate is a definite asset.
• Must to able to organize and prioritize work and handle multiple tasks in a fast-paced and customer service orientated environment
• Experience and knowledge of Waste Audits and Waste Regulations
• Good working knowledge of digital and transport software, i.e. MS Windows and Meditech are required
• Supervisory and/or leadership experience in Transport, Linen, Laundry and Waste regulations

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca

Notes to applicants:

If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.

As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act.