Ecommerce Customer Service Team Leader Jobs

Strong financial management skills; can effectively manage, distribute, and track budget and resources

Monitors and drives ROI via performance-based and brand building marketing strategies to enhance consumer experience and successfully attract and retain consumers

Regularly meets with direct reports to discuss expectations, offer feedback, and review performance

5+ years of progressive sales or marketing experience in the consumer package or health care industries

5+ years of experience developing online sales and integrated marketing programs (paid search, SEO, email marketing, online display advertising, social, etc.)

Direct key account selling experience required; high-value customer experience preferred (ideally with Amazon)

Manage our team of customer service agents, including performance reviews, KPI tracking and hiring

Work closely with our operations manager to ensure transparent communications on fulfillment or shipping related issues or delays

You have outstanding customer service experience, ideally with consumer products

Identify and implement customer fraud response and prevention tactics

Regularly review our success metrics (response times, customer happiness, returns and exchanges) and identify new processes and improvements

Act as a point of escalation for our agents if they need support on how to respond to a customer

Strong customer service, communications and interpersonal skills. Combined with good analytical, problem solving and financial management skills required

Experience and knowledge of Waste Audits and Waste Regulations

Manage the delivery of Transportation (Portering, Linen, Waste and Mail) needs across the organization

Recruits, coaches, mentors, evaluates and manages the performance and development of staff

Manages the auditing and upgrades of the hospital linen

Provides expert knowledge and advice to, and assists the Transport/Service Teams on best practice development and other goals/ initiatives

At least two (2) years of job-specific work experience.

Minimum one (1) year of experience supervising staff, gained in the past five (5) years.

A full list of related work experience.

Definition of job specific experience.

Currently hold full delegation (C6) under the Child, Family and Community Services Act (CFCSA).

Must possess and maintain a valid Class 5 BC Driver's License with no restriction or equivalent (i.e. from another Canadian Province).

Management of email SPAM screening programmes (such as Mimecast)

ScreenConnect experience with remote assistance software

Manage call assignments operationally both within the Service Desk team and to other IT Shared Service areas as necessary.

Preparing for future upgrades and offering IT solutions to company issues

Set up, manage, and resolve issues with smartphones, tablets, and other mobile devices.

Actively provide reactive and routine visits to remote sites.

Monitor all incoming complaints and prevent them from reaching management by de-escalating and listening to the customer

Assist the Customer Service management with continuous improvement project

monitor all incoming complaints and prevent them from reaching management by de-escalating and listening to the customer

Creating a motivated team and sharing your insight and knowledge, motivate the team to meet objectives and targets

Have excellent communication skills with the customer services team and wider business

Assist the Customer Service Manager with weekly performance audit and also monitoring team targets