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Ecommerce Customer Service Team Leader Jobs in Manitoba

Ecommerce Customer Service Manager
By The Bird&Be Co. At Toronto, Ontario, Canada
Manage our team of customer service agents, including performance reviews, KPI tracking and hiring
Work closely with our operations manager to ensure transparent communications on fulfillment or shipping related issues or delays
You have outstanding customer service experience, ideally with consumer products
Identify and implement customer fraud response and prevention tactics
Regularly review our success metrics (response times, customer happiness, returns and exchanges) and identify new processes and improvements
Act as a point of escalation for our agents if they need support on how to respond to a customer
Service Desk Team Leader
By Armstrong Knight At Ilford, Manitoba, Canada
Management of email SPAM screening programmes (such as Mimecast)
ScreenConnect experience with remote assistance software
Manage call assignments operationally both within the Service Desk team and to other IT Shared Service areas as necessary.
Preparing for future upgrades and offering IT solutions to company issues
Set up, manage, and resolve issues with smartphones, tablets, and other mobile devices.
Actively provide reactive and routine visits to remote sites.