Team Leader, Customer Support And Scheduling

Position: Team Leader, Customer Support and Scheduling

Status: Temporary Full-Time (6 – 12 months)

Department: Patient Support Services

Posted Date: May 31, 2023 – June 14, 2023, 11:59 PM EDT

Salary Band: $64,050 - $92,050 (salary band placement commensurate with experience)

A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety consider joining our Better Together team!

Position Summary:

• Recruits, coaches, mentors, evaluates and manages the performance and development of staff
• Demonstrates and role models a positive attitude and encourages a strong team approach at all times
• Provides expert knowledge and advice to, and assists the Customer Support and Scheduling teams on best practice development and other goals/ initiatives
• Identifies and resolves issues, troubleshoots operational problems and front line staff issues
• Participates in the HR Workforce planning process, including selection, supervision and training of staff
• Ensures that all work is carried out in accordance with applicable codes, regulations, policies, standards and guidelines
• Staff development and facilitation of daily and ongoing activities ensuring effective use of resources
• Develops, manages and monitors relevant budgets
• Networks with other Hospitals/Health Care Agencies to promote and develop leading edge initiatives
• Develops positive functional partnerships with client departments to ensure their needs are satisfactorily met; liaises with staff, stakeholders and administrators in developing, planning, implementing and monitoring quality improvement initiatives
• Manage the delivery of Customer Support and Scheduling areas needs within Patient Support Services assign and prioritize tasks, duties and scheduling of staff

Key Qualification:

• Strong communications and excellent interpersonal skills, combined with good analytical, problem solving and financial management skills required
• Previous supervisory/leadership experience in Customer Service, Call Centre and or Scheduling-Payroll environment or equivalent experience combined with proven strong customer service and team building skills
• Strong ability to organize and prioritize work and handle multiple tasks in a fast-paced and customer service orientated environment.
• Community College Diploma and/or equivalent combination of education and hospital experience in a unionized environment. OHA/CHA departmental management certificate is a definite asset
• Good working knowledge of Computer software, i.e. MS Windows and Meditech, etc. required

Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

Notes to applicants:

If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.

As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act.