Reception Team Leader Jobs

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for a Reception Team Leader to work at the Royal Society of Art.

Entrée as a brand

Our aim is to be a very exclusive brand within our niche market, driven by passion and quality to the highest standards of bespoke service.

To achieve this, we need to be passionate, to believe in our vision, and to be excited about the journey we have started.

You are the heart and soul of entrée, and it is you that will make our brand unique. Entrée is a very diverse brand and full of flavours, our culture reflects this: a vibrant blend of trust, respect, teamwork, commitment – and fun!

Above all, we want you to feel valued, so as well as investing in our clients by creating a bespoke experience like no other, we have committed to investing in you and your long-term career development. Because we believe that entrée offers much more than just a job.

Location: London

Rate of pay: £33,000 per annum

Working pattern: 08:00-20:00 (occasional evenings and weekends are required, 5 days over 7 working days)

Key Responsibilities & Accountabilities

• Liaising with clients and providing excellent customer service – going the ‘extra mile’ when the opportunity arises.
• Overseeing the setting up of furniture in the function rooms with your team of porters
• Building security – team responsible for locking/unlocking the building
• Ensure that all agreed service objectives and Kpis are met in line with client expectations.
• To ensure that service levels are maintained always to the highest degree and constantly exceeded and particular attention is paid to client care to ensure that all visitors, fellows, and clients receive a warm, courteous, and prompt welcome on arrival.
• To take full ownership of the reception and all associated areas, making sure that they are always kept clean and tidy in the best possible order, consulting with cleaners, facilities, security, our Venue partner, and other departments.
• To be guest-focused on all times, by being visible, approachable, and quick to exceed expectations in fulfilling customer needs, throughout the day.
• Maintain a record of all collections and deliveries, and items left by clients and ensure they are dealt with accordingly.
• Develop and sustain good working relationships with all stakeholders.
• Understand the programmes of work with the RSA to be able to share this knowledge with fellows and visitors.
• Regularly monitor guest feedback and produce a suitable action plan based on the results.
• To ensure the team creates memorable experiences and builds rapport with all visitors and clients.
• Actively gain customer feedback and use the information to improve the offering at any given business.
• Switchboard Duties, to handle all incoming telephone calls/enquiries promptly giving a warm, courteous welcome and using the agreed solution.

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Family friendly support
• Long service awards
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Access to some great high street discount vouchers
• Eye care
• Regular social events and communication with our leaders
• Private medical eligibility
• Pension scheme
• Volunteering days
• Recognition schemes and people awards
• Life assurance scheme
• Professional subscriptions
• Cycle to work scheme
• Personal Development and Training opportunities
• Competitive holiday allowance
• A holiday purchase scheme

Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.

Partnerships, Innovation, Integrity, Quality, Fun