Team Assistant Jobs

.…Every Child and Youth living life at their full potential.

At Grandview Kids we provide family-centred paediatric assessment, treatment, rehabilitation services and specialized programs. Along with their families, we support children and youth with communication, social, physical and developmental needs to achieve their potential at home, in the community and at school. We are dedicated to inspiring possibilities, fostering development, and supporting growth and personal achievement for our children and youth, their families and our staff members. Our team-oriented approach inspires our staff to collaborate, share ideas, and work with a variety of professional disciplines. We offer a stimulating environment with an exceptional variety of opportunities in the field of paediatric rehabilitation.

The next two years will be a period of unprecedented growth as we work on a major capital expansion for our new facility in Ajax.

If you are looking for an opportunity that offers personal and professional rewards, that makes a real difference and enriches the lives of others, then Grandview Kids is the place for you!

We are excited to be accepting applications for the following position:

Team Assistant (2 positions)

• Contract Full-time – 37.5 hours / week
• September 2023 - March 31, 2024

Please note that this position is equally split between CIS and Scheduling. Under the general direction of the Clinical Information and Systems Manager and the Scheduling Manager, the Team Assistant executes tasks that support a client’s participation in programs and services as well as some of the Clinical Information System processes. The Team Assistant’s responsibilities may include: participating in the intake function; creating and updating the client record while ensuring the integrity and confidentiality of client records; scheduling appointments; providing on-site support to the staff and families; completing data entry; uploading client information into the electronic health record; completing reminder calls. This position will also include scanning documents and uploading them into the electronic health record system (EHR); disposing of paper records in accordance with established procedures; completing access audits in the EHR, assisting with Chart Audit processes, discharging clients from Grandview services; assisting with ISCIS entry, as well as carrying out other tasks as assigned. This role will also be responsible for maintaining communication with all other staff members; participating in education, orientation and public relations as required; maintaining a safe work environment; participating in the Centre’s Quality Improvement Program (QIP) activities.

Qualifications:

• Other relevant business/computer courses;
• Bilingual (Fluent in French/English) is an asset
• College diploma in a field related to Business Administration or a similar discipline or;
• Two years of experience in a related setting.
• Ability to deal with complex inquiries from clients / caregivers
• Ability to multitask and navigate multiple computer programs at the same time while speaking on the phone.
• Extensive knowledge of the principles and practices of administrative services;
• Previous work experience in healthcare with scheduling appointments and managing multiple calendars for various disciplines.
• Communicate with professionalism when faced with confrontational or sensitive situations
• Strong time management and multitasking skills
• Client-centred / family-centred approach with strong active listening skills
• Ability to stay composed and organized in a fast paced environment

You have experience and knowledge working with child development and relevant services and community supports for children with special needs and their families in Durham Region. This position requires superior time management skills, a high level of accuracy with attention to detail, and demonstrated proficiency in data entry; for some assignments experience with scheduling is an asset. Well-developed conflict resolution, problem solving, interpersonal and communication skills are also essential. Preference will be given to candidates with experience in scheduling client appointments in a fast-paced environment.

Please forward your resume and cover letter, clearly stating Job Id# 23.35 by 5:00 pm on

August 1, 2023 to:

Human Resources, Grandview Kids

600 Townline Road South, Oshawa, ON, L1H 0C8

Email: [email protected]

Grandview Children’s Centre aims to be deliberate in our consideration of diversity, defined as differences in race, colour, place of origin, religion, immigrant and newcomer status, ethnic origin, ability, sex, sexual orientation, gender identity, gender expression, and age. Recognizing and valuing diversity and equity must be accompanied by concerted efforts to ensure the inclusion of diverse and underrepresented populations, meaning that individuals must be and feel valued, respected and equally supported. We invite applicants in the above defined areas to apply.

Grandview Children’s Centre is committed to complying with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). If you have accessibility needs and require alternate formats or other accommodations please contact us.

Please note that all prospective Grandview Kids employees are subject to mandatory immunization requirements, including full and ongoing Covid-19 vaccinations, as a condition of obtaining and maintaining employment. We will make accommodations based upon documented medical or creed exemption in accordance to the Ministry of Health and the Ontario Human Rights Code. Applicants who require accommodations for disabilities or other specific grounds need to make their needs known in advance to Human Resources.

Grandview is proud to acknowledge the lands and people of the Mississaugas of Scugog Island First Nation, which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation, which includes Algonquin, Ojibway, Odawa and Pottawatomi

We thank all applicants. Only those selected for an interview will be contacted.