Team Assistant - Medical Scheduler

When you join us at CarePartners, you’re building a career with a company who cares about their patients, their patients’ families, and their staff.

CarePartners is adding to our team and we are looking for Team Assistants to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner.

CarePartners serves Ontario communities and we bring kind and professional care to patients in need, and when you work with us, you make a positive impact in your community.

Are you someone we should meet?

We have immediate Full-Time openings in the St. Catharines office!

Hours of work are 1pm - 9pm.

Incentives and Perks

• Experience in the health care field an asset
• An Employee Assistance Program (EAP) for you and your family members
• Developing and coordinates service schedules while considering relevant factors
• Supportive team environment and a great corporate culture
• You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
• Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
• Receiving routine referral/intake information from funders and private-pay clients
• Other duties as required
• Exceptional interpersonal and customer service skills
• Receiving and manage inbound telephone calls and email inquiries related to service
• A strong attention to detail and the ability to learn new systems and databases
• Performing other administrative duties
• Producing schedules and reports on regular basis, and on request of the Supervisor
• Total rewards program which includes health & dental benefits
• Access to group discounts, including exclusive discounts from various retailers
• Ability to work both independently and as part of a team
• Non-traditional hours, including evenings and weekends are required
• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Opportunities to volunteer in countries with limited access to healthcare services
• Entering relevant information into the automated information system/database
• A strong desire and commitment to making a difference in the lives of their patients
• Paid orientation and comprehensive training and onboarding
• A Clear background check, and proof of COVID 19 Vaccination*
• Effective verbal and written communication skills
• Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
• Informing workers of new assignments and changes to their schedules
• Opportunities for continuing education and training
• Hands on mentoring and leadership support

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

• CarePartners promotes and facilitates, as appropriate, the immunization of employees in order to provide a safe working environment for its employees, to deliver safe care to patients and to fulfill its commitment to evidence-based health promotion. In accordance with Public Health guidelines CarePartners has implemented safety protocols to prevent the spread of infectious diseases such as COVID-19. All employees will be required to wear appropriate Personal Protective Equipment as directed by CarePartners and mandated by public health authorities. All new hires of CarePartners are required at this time to demonstrate that they have been fully vaccinated against COVID-19, in accordance with our policies and procedures.