Transit Scheduler - 2 Positions

Transit Scheduler - 2 Positions

Public Works – TransHelp

Contract Full-Time; 13 Months

Salary Range: $69,273 - $86,593 per annum

Work Mode: On-Site

Location: 2 Copper Road, Brampton & 3190 Mavis Road, Mississauga worksites

Hours of work: 35 hours per week including various shifts; Monday through Sunday, 5:00am - 12:00am

Reporting to the Supervisor, Client Services TransHelp, you will coordinate the most cost-efficient daily schedule for all trips and rides on TransHelp vehicles and vendors.

What You Will Do In This Role

• Communicate and coordinate with contracted external vendors to meet daily trip demands.
• Coordinate and schedule internal and external Charter requests and group bookings.
• Ensures duties are carried out in accordance with the Collective Agreement, TransHelp policies, operating standards, regional policies and relevant legislation.
• Perform Trend Analysis and bench marking for trips.
• Monitoring trip requests and providing appropriate bus/contracted vendor split.
• Utilizes technology and resources to provide accurate information.
• Receive and respond to Operator scheduling referrals and investigate, resolve and make Recommendations.
• Diligence in accurately reporting incidents, accidents, and safety related concerns to the appropriate members of management.
• Make informed recommendations and provide updates.
• Monitor the performance of scheduled trips, reassigning trips and/or adjusting the number of vehicles in service as needed to ensure on-time performance in the most efficient manner.
• Regularly review information regarding schedule changes and quickly analyze and modify schedule for additions, cancellations, no-shows, same-day rides, etc.
• Update and maintain schedule templates on a regular basis.
• Sound knowledge of the Regional Municipality of Peel service area with good knowledge of street names and major landmarks including long term Care and Senior day care facilities.
• Complete and maintain monthly trip reports.
• Scheduling all trips on bus and contracted vendors using most practical and efficient method.
• Providing schedules daily to contracted vendors via fax/email.
• Accommodating stand-by requests after the booking cut-off time where possible.

What The Role Requires

• Organized and able to prioritize work and make decisions in a fast-paced work environment
• An equivalent combination of education and/or experience may be considered
• Degree or Diploma in related discipline (e.g. Transportation, Planning) with at least two years transit scheduling or dispatching experience
• Strong computer skills in applications such as MS- Office and Trapeze software would be an asset
• Analytical with demonstrated ability to work effectively as a member of a team
• Polished verbal and written communication skills with effective time management
• Demonstrated problem solving and decision-making skills and the ability to provide high quality customer service.

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan
• Automatic enrolment into OMERS pension plan
• 3 Paid personal days and floating holidays
• Supportive leadership and a culture of respect and inclusion
• Annual performance review and merit increases based on performance
• Accrue Vacation on a monthly basis up to 3 weeks per annum

Work Mode & Job Location: 2 Copper Road, Brampton & 3190 Mavis Road, Mississauga worksites

Hours of Work: 35 hours per week including various shifts; Monday through Sunday, 5:00am - 12:00am

Interview: Our recruitment process will be completed with video conference technology.

At Peel Region, we value being open and transparent with our community. The Ontario government has passed legislation that will dissolve Peel Region on January 1, 2025. Peel remains committed to providing uninterrupted services to our residents and businesses through the transition. Skilled and qualified professionals are and will be needed to deliver services to the Peel community regardless of the governance model. For information about our transition and how we continue delivering services, visit peelregion.ca/transition.

If this opportunity matches your qualifications and experience, please apply on-line.

As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,500 strong and s ince 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] .

Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.