Team Coordinator - Medical Scheduler

CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

CarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner.

We have immediate Full-Time and Part-Time openings in the Stratford office!

Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings.

Incentives and Perks

• Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
• Informing workers of new assignments and changes to their schedules
• Access to group discounts, including exclusive discounts from various retailers
• Receiving routine referral/intake information from funders and private-pay clients
• Experience in the health care field an asset
• Opportunities for continuing education and training
• Non-traditional hours, including evenings and weekends are required
• Hands on mentoring and leadership support
• Ability to work both independently and as part of a team
• Exceptional interpersonal and customer service skills
• Performing other administrative duties
• Receiving and manage inbound telephone calls and email inquiries related to service
• Paid orientation and comprehensive training and onboarding
• An Employee Assistance Program (EAP) for you and your family members
• A Clear background check
• Developing and coordinates service schedules while considering relevant factors
• Entering relevant information into the automated information system/database
• Meaningful, fulfilling work, helping patients and their families behind the scenes
• You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
• Effective verbal and written communication skills
• Total rewards program which includes health & dental benefits
• A strong attention to detail and the ability to learn new systems and databases
• Opportunities to volunteer in countries with limited access to healthcare services
• Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
• A strong desire and commitment to making a difference in the lives of their patients
• Supportive team environment and a great corporate culture
• Producing schedules and reports on regular basis, and on request of the Supervisor
• Other duties as required

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.