Disability Management Coordinator Jobs

Disability Management Coordinator

Corporate Services – Human Resources

Status: 1 Contract Full-time; 12 Months

Salary Range: $69,273 to $86,593 per annum (plus comprehensive benefits)

Work Mode: Hybrid * see below for more details about this work mode.

Location: 10 Peel Centre Drive, Brampton

Hours of Work: 35 hours per week

In this role you will coordinate and provide support for the disability management, accommodation and return to work process. You will be the main point of contact for inquiries from employees, supervisors, Human Resources, WSIB, and insurers regarding details of entitlement, administrative procedures and case management. As the Disability Management Coordinator, you will assist with the planning and coordination of modified work and accommodation and play a key role in ensuring data quality and generating reports and program statistics as required.

What You Will Do In This Role

• Assist with special projects as necessary
• Assist with the maintenance of case files
• Liaising with insurers and the WSIB, as needed
• Prepares communications (letters, etc.) to supervisors, employees and insurance providers regarding claims management
• Providing advice and guidance, including policy, procedure, and collective agreement interpretation, on disability management, return to work and accommodation
• Ensure required documentation is collected
• Participate in problem solving, including addressing and resolving complaints with pay and entitlement
• Maintain confidential health files/case management files
• Researching, developing, and facilitating training sessions on disability management, return to work and accommodation
• Assist with the development of templates, forms, letters, etc.
• Collecting data, analyze, and report for our disability management and return to work program statistics
• Assist with the Return to Work and Accommodation Program
• Coordinating the case management of WSIB, STD and LTD disability claims
• Participating in the revision or review of disability plans with regards to processing and entitlement as appropriate.
• Performing other duties as assigned that contribute to the Workplace Health & Safety team
• Monitor and communicating claim status and benefits information

What The Role Requires

• College Diploma/University Degree in Human Resources Management or related field with at least 3 years of disability claims management experience or an equivalent combination of education and experience
• Working knowledge of policies, legislation and principles pertaining to disability management and accommodation, such as the Workplace Safety & Insurance Act, Human Rights and Accessibility legislation, and other relevant legislation
• Ability to interpret corporate policy and procedures and collective agreements

Skills/Abilities

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Customer service skills, including exercising tact, diplomacy and sensitivity when dealing with employees in a multi-union and non-unionized environment and staff at all levels, as well as external stakeholders
• Ability to work as both a team player and independently, with minimal supervision.
• Attention to detail, excellent organizational, analytical and problem solving skills
• Proven ability to manage time in a deadline-oriented environment
• Excellent communication skills, both verbal and written and presentation skills
• Excellent computer and information technology skills are essential, including MS office applications and HRMS

Perks @ Peel and why you will love working for us:

• Flexible hours supporting your wellness and wellbeing
• Access to tuition reimbursement (where applicable) and learning and development resources
• Annual performance review and merit increases based on performance
• Automatic enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis up to 3 weeks per annum
• Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
• % in lieu of benefits
• 3 Paid personal days and floating holidays
• Supportive leadership and a culture of respect and inclusion

Work Mode & Job Location: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 10 Peel Centre Drive, Brampton worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will be completed with video conference technology.

You may have seen or heard Peel Region’s presence in the media surrounding the announcement and legislation passed by the Ford government regarding the structure of our municipal government. At Peel Region, we value being open and transparent with our community, and want to ensure you are informed and up to date. Regardless of governance models that support the residents of Peel, skilled and qualified talent is, and will be, needed to deliver services to the community that we serve. Peel Region remains committed to working with all partners, providing information to inform decisions. For additional information and latest updates about the governance announcement, please visit our News Release webpage.

If this opportunity matches your qualifications and experience, please apply on-line.

As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,500 strong and s ince 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] .

Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.