Disability Management Consultant Jobs

AGS is hiring a Disability Management Consultant! Join a progressive company with a passionate, forward-thinking Team that fosters wellbeing for employees as well as claimants. In this role, you will manage complex disability cases in a pro-active manner with the goal of returning claimants to an optimal level of function, supporting early and safe return to work. In this position, you will:

• Uphold professional designations while also providing exemplary services to AGS customers.
• Liaise with medical treatment providers, employers, insurers and other organizations as needed to support claimants through the process of returning to work.
• Prepare communications for employees and employers for whom RTW and DM services are being provided, as prescribed by Operating Guidelines and/or service agreement with employer and or as directed by Manager/Team Lead.
• Follow established policies and procedures of AGS and service standards outlined by customers.
• Coordinate RTW with the claimant, as well as consider medical accommodations, in order to achieve favourable outcomes.
• Maintain up to date case management notes within online file management system.
• Manage absences to include Short Term/Weekly Indemnity/Salary Continuance for a variety of customers across Canada. Other claim types could include attendance management, stay at work, accommodation, and workers compensation.
• Develop, implement and monitor the progress of claimants, based on industry best practices.
• Maintain a manageable caseload of files from the Rehab & Employer Departments that will allow for ongoing understanding of the customer needs and AGS internal processes while also providing front line services in accordance with professional credentials, training and experience requirements.
• Maintain relationships with customers and address questions/inquiries in a timely manner
• Understand legislation, policies and procedures as well as collective agreements, as required.
• Bilingualism is an asset

Who we are

AGS Rehab Solutions Inc. is a recognized leader in the provision of disability management, assessment and vocational solutions, headquartered in Mississauga, Ontario and providing services nationally. We believe that all employees contribute directly to the growth and success of AGS. We are committed to our employees’ individual growth and development.We seek to create a collegial workplace that is supportive, rewarding and enjoyable.

What we stand for

Core values are AGS’ guiding principles because they form a solid core of who we are, what we believe, and who you are and want to be going forward.

Quality and Excellence:a commitment to being the best and/or delivering the best.

Customer Centric:deliver customer service that provides a positive experience, is in line with an understanding customer’s needs and desire to win their loyalty.

Accessible and Supportive: safe environment that creates support for learning

Respect and Integrity:honesty and transparency in thought, communication, and action

Who you are

A consummate professional with a minimum 2 years’ experience in this field, including knowledge of applicable insurance legislation, policies and regulatory guidelines to deliver services/reports of the highest quality, in a timely manner and within with the scope of each referral.You are customer centric and strive to provide best-in-class service to clients, combined with superior communication, prioritization and organizational skills.

You excel working in a dynamic, collaborative and agile environment, always looking to innovate and grow with AGS.You are a team player with excellent interpersonal skills. You are comfortable in a fast paced environment and able to work within tight deadlines, delivering high quality results through your superior analytical skills, keen attention to detail and knack for problem solving.

AGS is an equal opportunity employer and welcomes and encourages applications from people with disabilities.

We thank you for your interest, but only candidates selected for an interview will be contacted.

This is primarily a remote position, with occasional in-office meetings.

Come grow with us!