Claims Consultant, Property Jobs

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.
Read on to see how you can shape the future, win as a team, and grow with us.
About The Role
We’re looking for a Property Claims Consultant to join our growing team!
As a Property Claims Consultant, you’ll provide expertise and support to the Property COE and underwriting functions and insurance industry by giving advice to management, provide expertise to assist in the settlement of large and complicated claims files, organizing quality assurance activities as well as providing assistance in the training of claims professionals and other special projects.
What You'll Do Here

• Audit Personal and Commercial Property files to ensure handling benchmarks are met
• Provide consultation on complex and large Personal and Commercial Property claims files, including technical guidance and advice to staff; assess quantum to maintain adequate reserves; complete detailed coverage analysis and reviews. OR Act in a consultative and advisory capacity on claims matters such as, policy interpretation and settlement negotiation to help resolve claims-related issues
• Provide coaching on technical and professional skills for staff and facilitate continuous learning as Subject Matter Expert
• May handle a limited number of large losses.
• Identify training opportunities and support technical skill development of the teams.
• Provide recommendations to managers to drive operational excellence, and indemnity control
• L training needs, assist with development of training plans, and delivering group training and follow-up on training activities through reminder documents and summaries delivered to participants.
• Facilitation of Alternative Dispute Resolution
• Liaise with other claims experts on technical issues
• Other duties as assigned. May engage in special projects to improve overall claims technical knowledge in the Property COE.
• Provides expertise to improve corporate guidelines and programs to effectively manage loss costs and expenses and for consistent application of claims settlement policies and procedures.

What You Bring To The Table

• Strong communication skills
• Strong communication and customer service skills
• Completed or are working toward a Chartered Insurance Professional (CIP) designation
• Ongoing commitment to self-development
• Excellent understanding of commercial property claims, policy interpretation
• Maintain productive business relationships and effective communication other claims teams, underwriting and vendors
• 10 years or more property claims experience, including handling of complex and large losses.
• Knowledge of Microsoft Office Suite and computer tools
• Ability to analyse and interpret data to drive innovation
• Leadership skills including the ability to motivate and coach staff to deliver results
• Self-driven attitude and an advocate of leading change
• University degree/college diploma preferred

What We Offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• Possibility to purchase up to 5 extra days off per year
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Flexible work arrangements
• An annual wellness account that promotes an active and healthy lifestyle
• A financial rewards program that recognizes your success
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• An extensive flex pension and benefits package, with access to virtual healthcare

We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.