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Company | Definity |
Address | Mississauga, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-09-28 |
Posted at | 8 months ago |
Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.
- Completion of other administrative duties as necessary or assigned.
- Analyzing customer inquiries by providing information on new or existing claims.
- Meeting personal and team adherence and compliance targets and KPI’s.
- Direct interaction with customers over the phone, via our inquiry lines, in a call-center type atmosphere
- Researching required information to support customers using available internal platforms.
- Directing inbound calls to the appropriate resources.
- Escalating calls using proper escalation procedures, to the appropriate department or individual as required.
- Communicating and coordinating with internal departments to resolve customer inquiries.
- Providing exceptional customer service by handling calls in an empathetic and professional manner.
- You’ve got the three Ps down pat - personable, productive and professional when talking on the phone with customers or coworkers
- Previous exposure in an accounting function would be an asset
- High school diploma, but preference will be given to candidates with post-secondary education
- Fluently bilingual (English/French) in both written and verbal communication is an asset
- Strong written and verbal communication skills
- You love the idea of being part of a team.
- Not only do you have excellent written and verbal skills, you might also be a bit psychic because you always seem to be able to anticipate the needs of your team.
- You have a thirst for learning and pushing your own development.
- Well organized, detailed oriented with excellent time management skills
- You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!
- Excellent computer skills and proficient in MS Word and Excel
- Strong keyboarding skills and are adept at navigating through numerous screens quickly and efficiently
- You can juggle multiple projects without missing a beat or a single detail
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Wellness and recognition programs
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Discounts on products and services
- Hybrid work schedule for most roles
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