Manager, Claims Services [Workplacenl]

MANAGER, CLAIMS SERVICES

Competition Number 23 03 14

Employment Type Permanent; Full-time

Position Status Management

Location St. John's, NL

Closing Date July 27, 2023

Salary Scale $80,412 - $104,536 (725 Hay Points)

The opportunity

We are currently looking for a Manager, Claims Services. You will be responsible for the effective and efficient management and delivery of programs, services and benefits for all lost time claims in an assigned unit within Claims Services and for ensuring that decisions and client services are coordinated and delivered in a timely and cost-effective manner and in compliance with WorkplaceNL's policy and standards.

More About The Role

Some key responsibilities of the Manager, Claims Services position include:

• Ensures the highest level of customer service by promoting a quality service-oriented approach in the provision of services to clients.
• Fosters a constructive labour relations environment by dealing proactively with issues and administers the provisions of the collective agreement.
• Keeps abreast of current relevant WorkplaceNL information and trends to ensure appropriate and effective management and continuous improvement of assigned areas.
• Ensures the timely, effective and efficient management of benefits, programs and services to stakeholders of the system in a cost-effective manner.
• Coordinates, delivers, monitors and evaluates all programs and services that ensure expedient medical recovery and promote early return to work and rehabilitation services.
• Facilitates and coordinates, where necessary, integration of projects into claims management practices and processes, as well as delivery of service and programs to stakeholders.
• Develops, monitors and implements appropriate programs and services that will aid decision-makers in fulfilling their objectives.
• Liaises with the Policy, Planning and Internal Review Department to identify areas for new policy and procedure development or changes to existing policies and procedures.
• Ensures that specific outcomes as they relate to the relevant goals and objectives of the strategic plan are achieved by providing appropriate evaluation and reporting.
• Ensures that benefits are correctly adjudicated in accordance with established WorkplaceNL procedures and policies and that payments are made within established timeframes.

Ideal Qualifications

• University degree complemented by a minimum of five years' relevant disability management experience and responsibility in a worker's compensation, insurance and benefits setting.
• Past experience and demonstrated ability in effectively managing people and multiple projects is an asset.
• A strong knowledge of the Workers Compensation legislation, policies and procedures as well as a firm grasp on the concepts and principles of workers compensation and how they apply in varying situations would be an asset.
• This position requires strong analytical, interpretive and leadership abilities combined with strong communication skills.

An eligibility list may be established from this competition to fill future vacancies within a period of six months from the date of this posting.

Why work with us

We offer a comprehensive rewards package that includes competitive compensation, group health, dental and vision benefits, as well as a generous paid leave program and enrollment in the Public Service Pension Plan.

Our team members can also take advantage of flexible work arrangements, opportunities for training, growth and career advancement in a safe and welcoming environment.

Successful applicants must be eligible to work in Canada. This position is located in our St. John's office, and while employees can apply to participate in a hybrid remote-work program, they must be available to work on-site each week.

To Apply

Please send your resume and cover letter in one document (PDF format only) to [email protected], quoting the title and competition number in the subject line of your email.

We thank all candidates for their interest; however, only those selected for further consideration will be contacted.

For more information, please visit www.workplacenl.ca