Manager, Home And Community Care (Complex/Palliative Portfolio)

Home and Community Care Support Services South West is seeking a Manager of Home and Community Care for our Complex/Palliative portfolio!

Opportunity Summary

Home and Community Care Support Services South West is seeking an accomplished leader to the role of Manager, Home and Community Care for the London region.

As a member of the Home and Community Care Team, the Manager, Home and Community Care is responsible for managing daily operations to ensure that effective and efficient services are provided to patients and their families through the provision of care coordination services and long-term care home placement services. The Manager, Home and Community Care leads the delivery of client driven care services by building and maintaining relationships, with community and hospital stakeholders, contracted service providers, and other health systems partners. This is a permanent full time opportunity.

What will you do?

• Supervise the performance of the Care Coordination team and direct nursing team within a specialty/ geographic area, including determining and assigning workload, and coaching and providing guidance on handling care coordination issues.
• Resolve problems and conflicts regarding clinical and interpersonal issues that require consideration of multiple sources of information.
• Ensure the effective delivery of patient care and operational support for a specialty/geographic area.
• Analyze information from information systems/databases, service providers, patient reports, staff feedback, and industry trends and practices to formulate recommendations and provide input to planning processes for future programs, policies, and services.
• Be the first-level of management in a specialty/geographic area.
• Lead the delivery of Patient-Driven Care by building and maintaining relationships with community/hospital stakeholders, contracted service providers, and other health system partners.

What must you have?

• Knowledge of the evolving role of HCCSSs, and the issues and priorities within the health care sector, and how these issues impact patient service delivery.
• Valid Driver’s License and access to a vehicle; regular travel is required throughout the HCCSS SW boundaries and occasional travel outside the South West region.
• Strong project and change management skills
• Membership, in good standing, with the College of Nurses of Ontario if RN
• Minimum three (3) years of recent and relevant management experience in a unionized environment.
• Comprehensive knowledge of Microsoft Office applications (e.g., Outlook, Word, Excel, etc.).
• Ability to deal constructively with a variety of contentious/difficult situations, discuss sensitive information, and influence/persuade others to follow a recommended course of action.
• Strong planning and organizing skills.
• Regulated Health Professional (RN preferred) with a strong clinical background in palliative care and complex disease.
• Effective communication skills to maintain a range of contacts with health professionals within the community and strong collaboration skills to participate on projects and committees with colleagues across the organization or local community agencies.
• Knowledge of direct care coordination models used in community health care organizations and a good knowledge of community resources (e.g., services and programs), and roles of health care professionals.
• Strong coaching skills to provide instructions and guidance to staff with respect to activities, challenges and questions.

What would give you an advantage?

• Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics.
• Ability to speak French or another second language.

Who we are

Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.

Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.

How do I apply?

Please visit www.HealthCareAtHomeJobs.ca to submit your resume and cover letter. Application deadline is July 19th, 2023 at 1159 p.m.

We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’ Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.