Care Coordinator Jobs

Are you an experienced registered nurse, physiotherapist, occupational therapist, speech language pathologist, social worker, or registered dietitian seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.

As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Coordinate and monitor care plan delivery
• Establish a helping relationship with patients and their families
• Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected
• Link patients with service providers
• In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans

What must you have?

• Proficient in a Windows environment
• College of Dietitians of Ontario
• Ontario College of Social Workers and Social Service Workers
• Knowledge of the health care delivery system and community resources
• College of Occupational Therapists of Ontario
• A valid driver’s licence and access to a reliable vehicle
• College of Audiologists and Speech Language Pathologists of Ontario
• Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
• College of Physiotherapists of Ontario
• Established ability to accurately complete required documentation, reports and forms
• Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
• Membership, in good standing, with the applicable regulatory body
• 2+ years of recent experience in community health or a related field
• College of Nurses of Ontario

What would give you an advantage?

• Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
• Ability to speak French or another second language
• Case management experience or recent related community experience

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who we are

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

What do I need to know?

STARTING DATE September, 2023

POSITION STATUS Temporary Full-Time Hospital Care Coordinator (approximately six months with the possibility of an extension)

HOURS OF WORK Rotating Schedule and hours of work- varies form 0830-1630 and 0800-2000 on rotating basis Saturday through Friday

SALARY RANGE In accordance with the Collective Agreement

LOCATION Chatham

Equity, Inclusion, Diversity and Anti-Racism

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Home and Community Care Support Services South West is seeking a Manager of Home and Community Care for our Complex/Palliative portfolio!

Opportunity Summary

Home and Community Care Support Services South West is seeking an accomplished leader to the role of Manager, Home and Community Care for the London region.

As a member of the Home and Community Care Team, the Manager, Home and Community Care is responsible for managing daily operations to ensure that effective and efficient services are provided to patients and their families through the provision of care coordination services and long-term care home placement services. The Manager, Home and Community Care leads the delivery of client driven care services by building and maintaining relationships, with community and hospital stakeholders, contracted service providers, and other health systems partners. This is a permanent full time opportunity.

What will you do?

• Lead the delivery of Patient-Driven Care by building and maintaining relationships with community/hospital stakeholders, contracted service providers, and other health system partners.
• Supervise the performance of the Care Coordination team and direct nursing team within a specialty/ geographic area, including determining and assigning workload, and coaching and providing guidance on handling care coordination issues.
• Resolve problems and conflicts regarding clinical and interpersonal issues that require consideration of multiple sources of information.
• Be the first-level of management in a specialty/geographic area.
• Analyze information from information systems/databases, service providers, patient reports, staff feedback, and industry trends and practices to formulate recommendations and provide input to planning processes for future programs, policies, and services.
• Ensure the effective delivery of patient care and operational support for a specialty/geographic area.

What must you have?

• Comprehensive knowledge of Microsoft Office applications (e.g., Outlook, Word, Excel, etc.).
• Knowledge of direct care coordination models used in community health care organizations and a good knowledge of community resources (e.g., services and programs), and roles of health care professionals.
• Knowledge of the evolving role of HCCSSs, and the issues and priorities within the health care sector, and how these issues impact patient service delivery.
• Ability to deal constructively with a variety of contentious/difficult situations, discuss sensitive information, and influence/persuade others to follow a recommended course of action.
• Strong planning and organizing skills.
• Minimum three (3) years of recent and relevant management experience in a unionized environment.
• Strong project and change management skills
• Membership, in good standing, with the College of Nurses of Ontario if RN
• Regulated Health Professional (RN preferred) with a strong clinical background in palliative care and complex disease.
• Effective communication skills to maintain a range of contacts with health professionals within the community and strong collaboration skills to participate on projects and committees with colleagues across the organization or local community agencies.
• Strong coaching skills to provide instructions and guidance to staff with respect to activities, challenges and questions.
• Valid Driver’s License and access to a vehicle; regular travel is required throughout the HCCSS SW boundaries and occasional travel outside the South West region.

What would give you an advantage?

• Ability to speak French or another second language.
• Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics.

Who we are

Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.

Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.

How do I apply?

Please visit www.HealthCareAtHomeJobs.ca to submit your resume and cover letter. Application deadline is July 19th, 2023 at 1159 p.m.

We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’ Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.