Customer Care Coordinator Jobs

Job Title: Customer Care Coordinator

Position Summary: We are seeking a highly organized and customer-focused individual to join our team as a Customer Care Coordinator. In this role, you will be responsible for ensuring an exceptional customer experience throughout the homeowner journey, from post-purchase to post-warranty periods. Your primary focus will be to address homeowner inquiries, coordinate customer care activities, and efficiently manage warranty administration tasks.

Key Accountabilities

• Coordinate with internal departments to meet homeowner needs and deliver an outstanding customer experience.
• Maintain records of warranty-related activities and update homeowner documentation.
• Manage warranty administration tasks, including tracking, follow-up, and coordination with relevant teams.
• Act as an advocate for homeowners, escalating complaints and ensuring timely resolutions.
• Respond promptly and professionally to homeowner inquiries, providing accurate and comprehensive information.
• Assist in creating reports and dashboards to monitor key performance indicators.
• Conduct regular site visits to address homeowner concerns and ensure satisfaction.

Qualifications

• Bachelor's degree or equivalent experience.
• Exceptional communication skills, both written and verbal.
• Excellent interpersonal skills and the ability to build positive relationships.
• Strong organizational abilities and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• Valid driver's license and access to a vehicle.
• Self-motivated and proactive problem solver.
• Minimum of 2 years of customer service experience.

We encourage applicants who meet most of the role requirements to apply. If you’re the right candidate, we’ll help you learn and grow.

Location: 8501 Mississauga Rd, Brampton, ON

Schedule: Monday to Friday 9A.M. to 5P.M.

Benefits

• Opportunities for professional growth and development.
• Employee purchasing program;
• Golfing privileges;
• Competitive salary and bonus structure;
• Health insurance, dental, and vision coverage;
• Health spending account;
• Tuition reimbursement program;
• Employee family assistance program;
• RRSP contribution match;
• Life and AD&D insurance;

About Kaneff

Kaneff Group of Companies is an established real estate developer, builder, and property manager within the GTA and the Golden Horseshoe Area. With 70 years of building experience, we deliver exceptional quality and service to our customers. Kaneff builds high and low-rise homes, develops, builds, and manages commercial plazas and office centers, and manages its own golf courses in Ontario. We are proud of our recognition for our corporate citizenship and as being an integral part of the development of its communities. As a family-operated business, our employees are our greatest asset; the building blocks of our very achievements. We ensure everyone has an opportunity to learn and grow across our multidisciplinary divisions.

Apply Today!

If you are a team player with a passion for your community and a can-do attitude, we want to hear from you! Please submit your resume and cover letter by clicking "apply". Kaneff Group is committed to creating a diverse and inclusive workplace and is an equal opportunity employer. We welcome and encourage applications from all qualified candidates, regardless of their race, gender, sexual orientation, disability, age, or religion. Accommodations are available upon request for candidates participating in all aspects of the hiring process.

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