Customer Care Associate Jobs

ABOUT THE WORK:

Your core responsibilities as a Customer Care Associate will include the following.

·The first point-of-contact to engage with End Users via Phone, Email and Chat to resolve technical scenarios using product knowledge and troubleshooting skills.

·Provide outstanding customer service to match Axiom’s quality standards.

·Provide Internal and External End-users access to Fusion modules to assist with technical inquiries.

·Issue training certificates to End-users upon training completion.

·Track and report all inquiries within Axiom’s Customer Relationship Management System (Salesforce).

·Assist the Project Management Team during initiation, maintenance, and close-out of projects, which may include training, client communications, implementation of new / updated functionality and validation.

·Administer eClinical Questionnaires to Study Participants via phone.

·Actively participate in internal training sessions and stay up to date on key study information.

·Collect feedback from End-users and strive to maintain a 5.0 Customer Satisfaction Score (CSAT).

·Work across multiple time zones and communicate with remote team members.

MUST POSSESS:

·A customer-first mindset!

·A passion for delivering exceptional Customer Service.

·Eagerness to provide support and solutions to Customers.

·Ability to remain calm and multitask while maintaining high attention to detail.

·A desire to learn and grow professionally in a Team environment.

·Excellent verbal and written communication skills.

If you Possess these qualities, then Axiom Customer Care Department Is Where You Belong!!

EDUCATIONAL REQUIREMENTS

•Minimum 1 year in a Customer Service environment.

•A Bachelor’s Degree (i.e., BSc, BA) is preferred.

•Experience in the Technology, Pharma or Healthcare industries an asset.

•Proficient in Microsoft Office Suite, Excel, Power-Point.

ABOUT THE BENEFITS

• ·Generous Paid Vacation Package
• ·Annualized Bonus
• ·Beautiful Offices with unlimited Coffee and Ice-Cream!
• ·Full Suite of benefits; Extended Health, Dental, Vision, LTD, Life Insurance.
• ·Attractive Compensation Package

APPLICANT REQUIREMENTS

• ·The Company is very team oriented, and we believe in celebrating our milestones and colleagues. We often have Company events, luncheons, and ice cream days during the summer.
• ·We work hard but smart and have a passion for leading edge technology with great customer service.
• ·Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.
• ·All interested applicants are requested to submit a resume and cover letter.
• ·We organize community service events and team building outings to promote and celebrate collaboration.
• ·We thank all applicants in advance for their interest but only those selected for interview process will be contacted.No phone calls or third-party recruiters please.