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Customer Care Officer Jobs

Customer Care Coordinator Jobs
By TouchBistro At Toronto, Ontario, Canada
Partner with internal stakeholders to resolve customer issues (i.e. Hardware, Finance, Installation, Professional Services, Sales)
Proactively identify ways to enhance the customer experience and raise the bar on our high standards
You have 2+ years experience in a customer-facing role, ideally with a SaaS company
You have exceptional organizational, and communication skills
CRM (Salesforce) experience is an asset
Health, dental, and vision benefits
Customer Care Technician Jobs
By Madison Group of Companies At Markham, Ontario, Canada
Strong time management skills, being extremely detailed oriented and a team player
Documenting service notes, material & trade requirements and providing status updates for all work orders
Strong customer service orientation and demonstrated customer service skills
Solid 2-5 years of handyman / renovation / contractor experience.
Willingness and ability to learn through training and through skills-sharing with colleagues
Completing work orders and service calls issued by on-site Customer Care team
Customer Care Administrator Jobs
By Adi Development Group At Burlington, Ontario, Canada
Updates Tarion portals for CCP data management and changes
We focus on continuously developing our team through education reimbursements and professional development offerings
Manage homeowner Masterfile and Customer Care homeowner data base.
Continuously improve the customer service experience to retain and maintain customer loyalty and exceed expectations at every turn, share ideas
1+ years of experience working in administration
Have strong administrative and inter/intrapersonal skills
Customer Care Agent - Boutique - Scarborough
By Allstate Canada At Scarborough, Ontario, Canada
Post-secondary education or equivalent work experience
Strong knowledge of Allstate Products and Services
Working knowledge of Allstate & vendor technologies, including Plus
Prior experience in inside or outside sales or service is an asset
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Customer Care Supervisor Jobs
By HostPapa At Burlington, Ontario, Canada
Act as the first level of management for a team of up to 20 direct reports consisting of front line agents
Achieve team performance objectives by directing/coaching, monitoring and appraising job results and manage performance when needed
Proven experience as a contact center supervisor or similar supervisory position
Experience in customer service for technology clients is essential
Tech savvy with experience in relevant software and tools like ticketing systems and communication (phone, chat) platforms
Knowledge of performance evaluation procedures
Customer Service Officer Jobs
By PrimeFX At Mississauga, Ontario, Canada

Position: Customer Service Representative Job role We are one of Canada’s leading Foreign Currency Exchange companies. We are seeking an individual for the position of Customer Services Representative ...

Vp Customer Care Jobs
By Hays At Calgary, Alberta, Canada
Ten years of progressive senior management experience (Executive level preferred)
Knowledge of electric utility regulations in the province of Ontario as it relates to customer care management.
Superior customer relationship management skills
Strong influence, negotiation, stakeholder management and engagement skills
Fifteen years’ experience in customer care/customer service operations and/or utility operations, finance, accounting or related experience.
Manages divisional safety, performance, attendance, talent acquisition, development, succession and engagement in accordance with organizational systems and programs.
Customer Care Coordinator - Construction
By DM Lyons Consulting At Markham, Ontario, Canada
Liaise with Construction, Construction Trades and Property Management
Manage Tarion 30-Day, Year-End, Second-Year forms and track status updates
Weekly reporting to Client Care Manager with site status updates
Minimum 2 years experience in a similar role
Knowledge of Tarion New Home Warranty
Strong communication skills with an ability to present information in a clear manner
Customer Care Associate Jobs
By Nobis Inc At Greater Toronto Area, Canada
Knowledge of and passion for retail shopping trends and delivering best-in-class e-commerce experiences. Luxury experience is a bonus.
Manage monthly reports that track key metrics and action items to ensure continuous improvement in customer care.
Provide feedback to the eCommerce team and suggest website enhancements to answer FAQ and improve client experience.
Manage partners such as shipping companies regarding delivery or customer issues.
Minimum 2-3 years of relevant Customer Service experience.
Team player, flexible and able to manage multiple priorities
Customer Care Associate Jobs
By Axiom Real-Time Metrics At Mississauga, Ontario, Canada
·Track and report all inquiries within Axiom’s Customer Relationship Management System (Salesforce).
·Full Suite of benefits; Extended Health, Dental, Vision, LTD, Life Insurance.
Your core responsibilities as a Customer Care Associate will include the following.
·Work across multiple time zones and communicate with remote team members.
·Excellent verbal and written communication skills.
•Experience in the Technology, Pharma or Healthcare industries an asset.
Customer Care Manager, Canada
By Allurion Technologies At Ottawa, Ontario, Canada
Experience in consultative telesales (previous experience in working within the Technology industry preferred).
Consumer centric mindset, with the ability to deliver a high-quality end-to-end customer experience.
Advanced communication and organizational skills with high attention to detail.
Additional Benefits and perks dependent on Country of residence
Able to work effectively both as a team and independently.
Empathetic and easy to build relationships of trust with potential patients.
Customer Care Specialist Jobs
By Amilia At Greater Montreal Metropolitan Area, Canada
Deliver a dynamic and empathetic multichannel customer experience (phone, chat, and email).
Over 2 years of experience in customer service.
Experience with tools like Zendesk, Intercom, Excel, Sharepoint, Outlook, Teams, Zoom webinar (an asset)
Skill development opportunities through engaging workshops, training, access to Udemy, and opportunities to attend conferences;
Analyze customer needs and provide a suitable solution.
Identify and share opportunities to improve our platform.
Customer Care Agent - Sault Ste. Marie
By Allstate Canada At Sault Ste. Marie, Ontario, Canada
Post-secondary education or equivalent work experience
1-3 years’ experience in Customer Service
Strong knowledge of Allstate Products and Services
Prior experience in inside or outside sales is an asset
Employee discounts (15% on insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Customer Support Officer Jobs
By Connect2Hampshire At Winchester, Ontario, Canada

Customer Support Officer - Highways (Hampshire County Council)

-22 Months contract with an option for extension or a permanent position.About the role

Donor Care Officer Jobs
By Sakeenah At Canada
Organizational and time management skills
University and/or college education in a related field
Experience working with women and children in areas of poverty, violence, trauma and homelessness
Excellent observation and listening skills
Ability to manage conflicting priorities simultaneously with the ability to prioritize
Respond to donor correspondence and queries across a range of media including phone, email and social media
Customer Care Jobs
By Prairie Naturals At Coquitlam, British Columbia, Canada
Assist sales management in conveying customer needs to account managers & team
Ability to provide a high degree of major account management and control
A skilled negotiator with a knack for identifying the solutions that best address customer’s needs and articulating the value.
Knowledgeable about vitamin and herbal supplements
Strong interpersonal, written and verbal communication skills
Conduct inside sales activities, including prospecting and developing opportunities, closing sales and taking orders
Customer Care Specialist Jobs
By Amilia At Montreal, Quebec, Canada
Deliver a dynamic and empathetic multichannel customer experience (phone, chat, and email).
Over 2 years of experience in customer service.
Experience with tools like Zendesk, Intercom, Excel, Sharepoint, Outlook, Teams, Zoom webinar (an asset)
Skill development opportunities through engaging workshops, training, access to Udemy, and opportunities to attend conferences;
Analyze customer needs and provide a suitable solution.
Identify and share opportunities to improve our platform.
Sales & Customer Care Manager
By Canlan Sports At Winnipeg, Manitoba, Canada

Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus ...

Customer Care Manager Jobs
By MHB Group Canada At Greater Toronto Area, Canada
On top of a respectful salary and health benefits, this firm provides
Supportive leadership focused on team and creating a great work environment
Voted one of the best employers in Ontario.
What you will get out of it
We thank all applicants in advance, but only those shortlisted will be contacted
Customer Care Advisor Jobs
By Nutri-Lawn At Dartmouth, Nova Scotia, Canada
Excellent organizational and time-management skills.
Experience with office management tools, including Microsoft office.
High school diploma or industry related education.
Post secondary education is an asset.
Outstanding verbal and written communication skills.
Positive attitude, with a willingness to learn new skills, software, and processes.

Are you looking for an exciting opportunity to make a difference in customer service? We are looking for a Customer Care Officer to join our team and provide exceptional customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice and support. If you have a passion for customer service and a desire to help people, this is the perfect job for you!

Overview:

A Customer Care Officer is responsible for providing excellent customer service to customers. They are the first point of contact for customers and are responsible for responding to customer inquiries, resolving customer complaints, and providing information about products and services. They must be knowledgeable about the company’s products and services and be able to provide accurate and timely information to customers. They must also be able to handle difficult customer situations in a professional manner.

How To Become an Customer Care Officer:

To become a Customer Care Officer, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or a related field. Additionally, you will need to have excellent communication and interpersonal skills, as well as the ability to think quickly and problem solve.

Customer Care Officer Skills:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to think quickly and problem solve
• Knowledge of the company’s products and services
• Ability to handle difficult customer situations
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks

What is Customer Care Officer Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service standards and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service regulations and laws
• Knowledge of customer service best practices

What is Customer Care Officer Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Provide accurate and timely information about products and services
• Resolve customer complaints in a professional manner
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management
• Follow up with customers to ensure satisfaction

What is Customer Care Officer Experience?

• Previous experience in customer service or a related field
• Experience in using customer service software and systems
• Experience in resolving customer complaints
• Experience in providing accurate and timely information
• Experience in following up with customers

What is Customer Care Officer Qualifications?

• High school diploma or equivalent
• Certification in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures

Customer Care Officer Education:

• High school diploma or equivalent
• Certification in customer service or a related field
• Bachelor’s degree in business, marketing, or a related field
• Master’s degree in business, marketing, or a related field
What tools help Customer Care Officer work better?
• Customer service software: Customer service software can help Customer Care Officers manage customer inquiries, complaints, and feedback more efficiently.
• Knowledge base: A knowledge base can help Customer Care Officers quickly access information about products and services, as well as customer service policies and procedures.
• Live chat: Live chat can help Customer Care Officers respond to customer inquiries and complaints in real-time.
Good tips to help Customer Care Officer do more effectively?
• Listen carefully to customers: Customer Care Officers should always listen carefully to customers and make sure they understand their needs and concerns.
• Be patient and understanding: Customer Care Officers should always be patient and understanding when dealing with customers.
• Follow up with customers: Customer Care Officers should always follow up with customers to ensure their satisfaction.
• Stay up to date on products and services: Customer Care Officers should always stay up to date on the company’s products and services.
Common Customer Care Officer interview questions?
• What experience do you have in customer service?
• How do you handle difficult customer situations?
• What do you think makes a good customer service experience?
• How do you stay up to date on products and services?
• What do you think are the most important qualities for a Customer Care Officer?