Customer Support Officer Jobs

Customer Support Officer - Highways (Hampshire County Council)-Winchester / Home based -Full-Time Monday - Friday-22 Months contract with an option for extension or a permanent position.About the roleThis role is ideal for someone looking to broaden their career. If you enjoy a fast-paced, evolving working environment, and are a quick learner looking to develop your skills, all while challenging yourself within a growing team. You will be contributing to and supporting the delivery of a high quality service within the Highways Operation Centre. An extremely interesting role In the Customer Service Team. You will be working on the front line of our business, processing large volumes of customer enquiries received by telephone, email and online. You will work in a large team and have technical staff to help develop your knowledge and support you to achieve the best outcomes for all customers.Role ResponsibilitiesOur Support Officers play a key role on the front line of our business, processing a large volume of enquiries. Your main responsibilities will include: * Handling and processing a wide range of enquiries effectively and efficiently * Accurately logging and updating enquiries on our database system to maintain accurate records, ensuring information is correct and up to date * Investigate and escalate complex enquiries * Manage customer expectations * Escalate emergency enquiries appropriately as require* Able to draft bespoke communications when required * Work closely with other teams within Hampshire County Council to help resolve enquiries * Support the one-team ethos across Highways Operation Centre * Develop and maintain service knowledge to ensure accuracy is maintainedThe following section provides an outline of the working conditions that may be encountered in this role: * Moving and handling of objects, weekly requirement, up to 5kg. * Display Screen Equipment Use. * You may also visit our Hampshire Highways depots where you will be provided with PPE to ensure your safety * There is a requirement for staff to work flexibly across our team at peak periods along with flexibility to support the business during out of hours to respond to weather emergenciesPlease contact Daniel Goodyear on or

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