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Technical Support Officer Jobs

Assistant Technical Officer Jobs
By NHS Lanarkshire At Airdrie, Alberta, Canada
A ward stock management service
To undertake Scottish Vocational Qualification level II Training
Experience of working in a hospital or community pharmacy
Experience dealing with members of the public
Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the )
Some Of NHS Lanarkshire’s Benefits Include
Contracts Support Officer Jobs
By IfATE (Institute for Apprenticeships and Technical Education) At Ontario, Canada
Assisting with T Level contract management tasks and projects as required, these include but are not limited to the following;
Maintaining the internal document management and storage system. Ensuring latest documents are stored correctly and version control is appropriately applied.
To support management of the Contract Management System by extracting key data reports and other tasks where necessary
Ensuring that all contractual documents are administered and managed using an e-signature solution
Your Main Duties And Responsibilities Will Be
Establish 'meeting schedules' regularly reviewing the meeting structures and looking at how to strengthen to maximise the use of time.
Technical Support (Elevators & Lifts)
By RAM Elevators & Lifts, Inc. At Edmonton, Alberta, Canada
Other technical support activities assigned by the Team Lead/Management.
Experience and working knowledge of the lifts and elevators is an asset
Must have at least 3-4 years customer service experience
Knowledge of mechanical aspects in terms of manufacturing e.g. reading blueprints, troubleshooting, customer service preferable.
Knowledge of electronics, component identification, troubleshooting, understanding basic circuits is an asset
Strong interpersonal and teamwork skills
Installation Technical Support Jobs
By dormakaba At Montreal, Quebec, Canada
Supports Manager in leading, coaching and developing the installation team.
Staying up to date on product knowledge, process, etc.
Manages daily tasks (lunches, phone schedules, Back Office and general daily tasks)
Minimum 1-year experience in customer service and technical support, in call center
Organized, Multi tasks & call control skills.
Answers technical inquiries received from external and internal installers and customers through telephone or emails [during normal business hours]
Technical Sales Support Jobs
By TripSpark Technologies At Mississauga, Ontario, Canada
Direct proposal management experience in high-tech industry is preferred.
APMP (Association of Proposal Management Professionals) certification is an asset.
Assist in owning the management of multiple proposals and their lifecycles, with a focus on project management and quality assurance.
Advise management on proposal matters.
Experience in technical writing proposals for education or other key verticals an asset.
Simultaneously manage multiple RFP responses on tight schedules and under elevated pressure.
Service Support Officer [Scotiabank]
By CareerBeacon At Toronto, Ontario, Canada
Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate. Demonstrating respect and knowledge in interactions with the APB/Banker
Adhering to position authorities and bank policies
Accurately processing daily transactions and Service Requests from Salesforce originated by the Private Banking Team and Clients.
Checking/authorizing transactions with approved limits.
Daily completion of the Accounting Support Package as outlined in the ASP at a glance for Sales Support Officers document.
Increase Client Satisfaction And Loyalty Through Service Excellence By
Operations Support Officer Jobs
By Wintrust Financial Corporation At Vancouver, British Columbia, Canada
Education Benefits: education reimbursement and on-demand learning courses
Health Benefits: including medical, dental, vision, life, and health spending account
Financial Benefits: an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses
We offer multiple opportunities for development and upward mobility
Manage the credit refund process accurately and efficiently
Manage the shared mailbox thru timely labeling of requests to the team members
Technical Support Associate Jobs
By Secureframe At Canada
Experience with AWS technology, including using compute, networking, storage, and database AWS services as well as AWS deployment and management services
Become a technical product knowledge expert on our platform with guidance from our team members.
2+ years of experience in technical customer support
Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools (GitHub, Atlassian, HR software, etc.)
Can meet customers where they are in terms of a technical knowledge standpoint.
Medical, dental, and vision benefits for you and your dependent(s)
Customer Support Officer Jobs
By Connect2Hampshire At Winchester, Ontario, Canada

Customer Support Officer - Highways (Hampshire County Council)

-22 Months contract with an option for extension or a permanent position.About the role

Account Support Officer Jobs
By Manulife At Waterloo, Ontario, Canada
Proven Organizational and time management skills
Distribute tasks and conducts workflow management as dictated by departmental volumes and activity
Set up, advance and administer new loan business, process related financial transactions for Personal Lenders and Account Managers
Resolve conflicts where possible or refer to Business and Specialized Lending Manager
Maintain accurate records to meet both compliance and audit requirements
Meet and exceed defined service levels agreements and engage Manager if SLA’s are not met
Technical Support Jobs
By KORE At Winnipeg, Manitoba, Canada
Experience working with Customer Relationship Management (CRM) tools
Excellent customer service skills and experience working in a support organization
Experience working with wireless providers
Responsibilities Of This Position Include
First line of customer support
Respond to customer requests for support via ticket and phone
Technical Support Jobs
By Cardinal Couriers At Mississauga, Ontario, Canada
Ability to develop strong and positive relationships with staff, management, and clients.
Minimum 2-3 years of experience in a related work environment
Working knowledge of .net environment, Web Services and SQL 2005/2008 databases.
Hands on with a sense of urgency, ability to prioritize deliverables and manage multiple priorities.
Strong written and verbal communication skills required to communicate at all levels of the organization.
Group health benefits including disability and life insurance.
Technical Support Technician Jobs
By Phoenix HR Service At Scarborough, Ontario, Canada
·Customer relationship management: Maintain a positive and professional relationship with customers, ensuring their satisfaction with our services and solutions.
·Escalation management: Identify and escalate complex technical issues to senior technicians or appropriate teams, ensuring timely and effective resolution.
·Problem-solving skills: Strong analytical and problem-solving abilities to diagnose and troubleshoot technical issues independently or collaboratively.
·Time management: Ability to prioritize and manage multiple tasks effectively, meeting deadlines and maintaining attention to detail.
·Remote support: Utilize remote access tools to troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their operations.
·Knowledge base development: Contribute to the creation and maintenance of technical support documentation, including FAQs, troubleshooting guides, and knowledge base articles.
Senior Technical Engineer/Officer
By Ontario Power Generation At Bowmanville, Ontario, Canada
Requires a knowledge of physics, chemistry, metallurgy, mathematics, electricity, engineering, and economics to technically understand the operation of the facility.
Requires a knowledge of English in order to prepare clear and concise reports and recommendations both verbally and in writing.
Requires further experience in the position to become familiar with the work and fully competent.
Offer different ways for you to give back to communities where we operate.
Exceptional range of opportunities province-wide
Long-term career growth and development opportunities
Support Officer - Learning Support Centre
By Mohawk College At Hamilton, Ontario, Canada
Event Planning/Project Management – demonstrated experience coordinating workshops, events and managing projects
Organizes and stores key documentation under direction of Manager including staff contracts, time sheets, receipts and expenses, software license agreements, etc.
Monitors student hours to ensure alignment with budget allowances and reporting to Manager, where there are discrepancies.
Assisting the Manager in determining staffing levels and distribution of peer leaders across faculty, courses, campuses, or service areas.
Peer-to-Peer & Student Leadership Administration – a demonstrated working knowledge of student leadership administration theories, approaches and best practices
Strong organization and multi-tasking skills
Customer Support Officer Jobs
By Resource Productivity and Recovery Authority At North York, Ontario, Canada
Other Knowledge, Skills, Abilities or Certifications
Post-secondary education or equivalent work experience
Understanding of baseline financial management considered an asset
· Maintains files and records in line with records management standards and processes
Two to four years’ experience in customer service is required
Regulatory compliance experience is considered an asset
Service Support Officer Jobs
By Scotiabank At Toronto, Ontario, Canada
Accurately processing daily transactions originated by Clients, management or a B/F system;
Thorough knowledge of the Bank’s monitoring and compliance requirements including Anti-Money Laundering requirements through Know Your Client (KYC)
Working knowledge of the roles and responsibilities of other bank service and support functions crossing all delivery channels;
Responding promptly and effectively to requests, concerns and complaints from clients, PB Sales Officers, PB Manager and Manager Client Service;
Ensuring all Business Authentication requirements are adhered to in order to protect the integrity of the Client and Bank information;
Completion of any returns/reporting requirements accurately and submitting to the appropriate authority in a timely manner;
Technical Support Expert Jobs
By Fortinet At Burnaby, British Columbia, Canada
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Follow up on technical cases including proper escalation and management of the case until case closure.
Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
2+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
Deep working knowledge of operating systems -- Windows, OSX, Linux
Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.
Technical Support Intern Jobs
By GAOGROUP Inc. At Canada
● Excellent problem-solving and time-management skills
Job Experience: 0 - 5 years
● Excellent verbal and written communication skills
Benefits of this Internship Include:
● You gain real-world work experience at an internationally reputable high-tech company.
● Learn real-world knowledge, work ethics, and team spirit.
Pastoral Support Officer Jobs
By Career Teachers At London, Ontario, Canada
Must have experience of working with young people, establishing successful relationships with them and experience of enforcing behaviour management.
Professional support from our team of experience consultants
Must have GCSE Grade C or above in English and Mathematics and be educated to A-level standard (or equivalent)
Opportunities to progress your career
Ongoing career advice from a dedicated consultant
Free face to face CPD courses

Are you looking for a challenging and rewarding role in technical support? We are looking for a Technical Support Officer L1 to join our team and provide excellent customer service to our clients. You will be responsible for troubleshooting and resolving technical issues, as well as providing advice and guidance to our customers. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect job for you!

Overview:

A Technical Support Officer L1 is responsible for providing technical support to customers, troubleshooting technical issues, and resolving customer inquiries. They must have a strong understanding of computer systems, software, and hardware, as well as excellent customer service skills. They must be able to communicate technical information to customers in a clear and concise manner. Technical Support Officers L1 must also be able to work independently and as part of a team. How To Become an Technical Support Officer L1 jobs ? To become a Technical Support Officer L1, you will need to have a high school diploma or equivalent. You may also need to have some technical training or experience in the field. Additionally, you will need to have strong customer service skills and be able to communicate technical information to customers in a clear and concise manner. Technical Support Officer L1 Skills requied For Your Resume And Career?
• Technical knowledge and experience
• Excellent customer service skills
• Ability to troubleshoot technical issues
• Ability to communicate technical information to customers
• Ability to work independently and as part of a team
• Knowledge of computer systems, software, and hardware
• Ability to multitask and prioritize tasks
• Problem-solving skills
Technical Support Officer L1 Knowledge For Your Resume And Career?
• Knowledge of computer systems, software, and hardware
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of technical support processes and procedures
• Knowledge of network systems and protocols
• Knowledge of operating systems and applications
• Knowledge of customer service software
Technical Support Officer L1 Responsibilities For Your Resume And Career?
• Respond to customer inquiries via phone, email, and chat
• Troubleshoot technical issues and provide solutions
• Provide technical support and advice to customers
• Install, configure, and maintain computer systems and software
• Monitor system performance and troubleshoot issues
• Document customer inquiries and resolutions
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
Technical Support Officer L1 Experience For Your Resume And Career?
• Previous experience in a technical support role
• Experience troubleshooting technical issues
• Experience providing customer service
• Experience working with computer systems, software, and hardware
• Experience working with customer service software
• Experience working with network systems and protocols
• Experience working with operating systems and applications
Technical Support Officer L1 Qualifications For Your Resume And Career?
• High school diploma or equivalent
• Technical training or experience in the field
• Excellent customer service skills
• Ability to communicate technical information to customers
• Ability to work independently and as part of a team
• Knowledge of computer systems, software, and hardware
• Ability to multitask and prioritize tasks
• Problem-solving skills
Technical Support Officer L1 Educations For Your Resume And Career?
• High school diploma or equivalent
• Technical training or experience in the field
• Certification in customer service or technical support
• Certification in computer systems, software, and hardware
• Certification in network systems and protocols
• Certification in operating systems and applications
What tools help Technical Support Officer L1 work better?
• Customer service software
• Remote access software
• Network monitoring software
• Database software
• Help desk software
• Knowledge base software
• Ticketing software
Good tips to help Technical Support Officer L1 do more effectively?
• Listen carefully to customer inquiries and provide accurate solutions.
• Stay up to date on the latest technology and software.
• Be patient and courteous when dealing with customers.
• Ask questions to better understand customer inquiries.
• Document customer inquiries and resolutions.
• Follow up with customers to ensure satisfaction.
• Maintain customer records and update customer information.
Common Technical Support Officer L1 interview questions?
• What experience do you have in technical support?
• How do you handle customer inquiries?
• What is your experience with computer systems, software, and hardware?
• How do you troubleshoot technical issues?
• What is your experience with customer service software?
• How do you handle difficult customers?
• What is your experience with network systems and protocols?