Support Officer - Learning Support Centre

Status: Full Time

Hours: Monday – Friday, 35 hours/week

Home Campus: Fennell

Payband: G

Rate of Pay: $30.87

Posting Date: June 20th, 2023

Closing Date: June 26th, 2023 at 7:00 pm EST

Please be advised that according to Full Time Support Staff Collective Agreement, Article 17.1, preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (in the role for 6 consecutive months) and RPT employees who have passed probation at Mohawk College. Should a suitable candidate not be found, external candidates will be considered.

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Support Officer, Learning Support Centre

The Support Officer, Learning Support Centre fosters student engagement and academic success through the coordination and delivery of an assigned portfolio of peer-to-peer academic support programs and services offered through Student Services and the Learning Support Centre. Programs and services include, but are not limited to: Peer Tutoring, Peer Mentoring, Peer Assisted Study Sessions, Math Learning Centre, Writing Centre, Faculty-Directed Workshops, Study Skills tutoring and Student Leadership Professional Development.

Responsibilities

The duties of this position include, but are not limited to:

General Program Administration, Data Tracking and Reporting

• Coordinates daily operations of an assigned portfolio of peer services (Tutoring, Mentoring, Peer Assisted Study Sessions, Math Learning Centre, Writing Centre, Tutors, etc.) as per operational plans and guidelines developed by the Manager and using best practices documented in recent literature, research and faculty resources.
• Coordinates information and data capture processes including service use, customer satisfaction, quality measures, and other outcome measures with planning and direction from Manager.
• Updates programming and presentations each semester to ensure content is current and reflective of current student and staff/faculty needs
• Works with Financial Assistance staff to identify and complete administrative paperwork associated with eligible CSEP (Campus Student Employment Program) student leaders.
• Liaises with allied service areas to facilitate and promote professional development opportunities for student leaders.
• Preparing for signature part-time employment contracts (for tutors, Student Ambassadors, PASS Leaders etc.) and other employment forms (job descriptions, confidentiality agreements, etc.)
• Processes part-time and student staff timesheets every pay period
• Liaises with allied service areas to ensure effective service delivery within the Learning Support Centre (e.g., Accessible Learning Services, Counselling, Language and Culture Centre, Student Life, Academic Partners).
• Organizes the development and/or modification of program operational documents (e.g., manuals, forms, contracts) and procedures based on project charters, program goals set by Manager, or other information
• Monitors student hours to ensure alignment with budget allowances and reporting to Manager, where there are discrepancies.
• Organizes and stores key documentation under direction of Manager including staff contracts, time sheets, receipts and expenses, software license agreements, etc.
• Plans, coordinates, and develops reports on service use metrics and outcomes using data (e.g., WCOnline) and spreadsheets on all service areas in the Learning Support Centre and other services. Manipulates data and generates charts, tables, and reports using Microsoft Office tools.

Coordinates the Recruitment and Selection of Part-time Student Staff, Peer Leaders, Co-op Students & Volunteers

• Assisting in the process of interviewing and hiring of peer leaders each semester.
• Assisting the Manager in determining staffing levels and distribution of peer leaders across faculty, courses, campuses, or service areas.
• Plans and coordinates recruitment and hiring campaign for new peer leaders, co-op students and volunteers each semester for all campuses.

Assists the Design, Delivery and Coordination of Student Staff/Peer Leaders

• Coordinates work schedules of peer leaders (tutors, co-op students, volunteers, mentors, note takers) and part time student staff (e.g., Student Ambassadors) to provide adequate services within the Learning Support Centre.
• With the LSC team, assists with the planning, coordinating and facilitation of training of all peer leaders in collaboration with student service partners and allied services.
• Ongoing coaching and mentoring of student leaders

Marketing and Promotion

• Reviews and updates content for the Learning Support Centre website, as necessary.
• Plans and coordinates development of promotional materials for Peer Services area such as social media, posters, website, print materials, digital signage, internal communications, and other means in collaboration with teams and partners in Student Services and the Learning Support Centre.
• Supports marketing and promotion efforts for student training events by other departments

Event Planning

• Facilitate the coordination, development, promotion and delivery of student workshops/events, in collaboration with partners in Student Services and the Learning Support Centre
• Recommends new event and student learning support programming ideas to meet current student needs based on best practice and innovation in the learning support field

Other duties as assigned.

Qualifications

The successful candidate will have:

• A minimum of a three-year post-secondary education in a Business, Adult Education, Human Services or similar program; or equivalent combination of education and experience
• Student & Adult Learning and Development – a demonstrated working knowledge of student development and adult learning theories, approaches and best practices;
• Event Planning/Project Management – demonstrated experience coordinating workshops, events and managing projects
• Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively with diverse groups of students, employees and the community.
• Approachable and Relatable to all members of College community - Ability to positively relate to students, faculty, staff, administration and the general public in a variety of situations (one-to-one and groups) is essential
• A minimum of 2 years of practical experience administering peer-to-peer student leadership programs in a post-secondary educational setting. The successful candidate will also be able to demonstrate the following knowledge, skills and attitudes obtained through their previous work experience:
• Peer-to-Peer & Student Leadership Administration – a demonstrated working knowledge of student leadership administration theories, approaches and best practices
• Supplemental Instruction – proficient in the delivery of this type of peer-to-peer academic support program.
• Demonstrated intrapersonal skills and an ability to work effectively in a team environment
• Strong organization and multi-tasking skills
• Oversight of Supplemental Instruction (known at Mohawk College as Peer Assisted Study Sessions) is an element of this role, and thus it is seen as an asset if the incumbent is a certified Supervisor of Supplemental Instruction.
• Strong communication and writing skills.

Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and selection processes.

Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at (905) 575 - 2047.

Mohawk College is strongly committed to diversity within its community and especially welcomes applications from racialized persons, women, Indigenous people, persons with disabilities, S2LGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

For more information concerning the Mohawk College strategic plan, please see: strategicplan.mohawkcollege.ca/